Senior Project Manager
ALROWAD IT Solutions
Total des années d'expérience :19 years, 7 Mois
Assigned to handle highly strategic project/programs undertaken by the organization. Strategic objectives for projects spammed between increasing awareness of the organization’s services, solidification of the organization’s positioning with its client base and new initiatives to conquer new business opportunities.
Develop and maintain a well coordinated internal relationship with key decision makers within the organization. Working as a liaison between clients and the project teams ensuring that requirements are properly handled via deployments and operations of services are aligned with business needs.
Reporting to the project manager, responsibilities were meeting with project teams, ensuring that each team member understands their responsibilities and accountabilities. Synchronize the day to day tasks while ensuring their completion on the assigned dates. Monitoring project budgets, risks logs and preparing project status reports to project leader and upper management. In addition to main role, heavily involved in presales activities and solution preparation for clients.
Provide client support and technical issue resolution by diagnosing hardware and software faults. Ability to analyze and interpret general customer complains, expressing acknowledgment of understanding of the issue and describing corrective actions to be taken to resolve them.
Daily interaction with clients to resolve any technical issues that might prevent availing the services provided. Role required installing and configuring computer hardware, operating systems and applications. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. In addition to main role, heavily involved in IT training course as a technical instructor.
Project Management Professional, PMP