Key Account Manager | Building & Construction
HILTI
Total des années d'expérience :8 years, 2 Mois
Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of key customers in Upper Market.
Responsible for the development and achievement of sales through the direct sales channel.
Focusing on growing and developing key clients, together with generating new business.
Write business plans for all current and opportunity tender business.
- Acting as the key interface between the customer and all relevant divisions.
- Devising and implementing account action plans to maximise the profitable potential of the assigned accounts and achieve sales target.
- Achieve sales in construction territory by driving the strategic initiatives of HILTI key account customers.
- Developing multi-level contacts within the key account offices as well as major projects. .
- Negotiating trade agreements to secure required price increases and maximise profitability for the assigned accounts
- Communicating effectively to the sales teams, the key accounts team and other relevant members of the wider Hilti team.
- Reporting to Area Sales Manager.
- Achieve profitable sales of Hilti products to my defined customer base.
- Develop high level long term relationships with decision makers in construction & DSC companies.
- Demonstrate Hilti products to potential buyers and train their staff.
- Responsible for penetrating large accounts in order to develop the company’s sales portfolio.
- Utilise all elements of the Sales Management Process (SMP) to effectively analyse, implement and control the opportunities within territory.
- Manage and develop the growth of key products within the sales territory.
- Target the appropriate customer groups to ensure successful introduction of new products.
- Ensure timely collection of all the dues / over dues and to coordinate opening of LCs for large orders.
- Utilize sales skills to probe, build and cross-sell directly on site to customers.
- Through product, market and service knowledge, provide business solutions fully adapted to customers' needs
- Perform marketing launches and promotions as assigned.
- Demonstrate team skills and communication with market and internal team members.
- Ensure adherence to Hilti's quality philosophy while supporting the Company strategy and culture to exceed customers' expectations.
- Develop engaged customer relationships and effectively implement strategic concepts.
- Time and territory management.
EMEA Technical Service & Sales Engineer
Cerulean UK
January 2011 - January 2013 (2 years )Middle East
- Technical and Commercial support
- Enhancing of the overall service focus, teamwork and
support to that process.
- Working closely with the customer site leader, Sales
Account Executives and customer decision-makers.
- Establishing strong partnering relationships with all
team members including customer representatives to
facilitate an understanding of current service needs.
- Training on contractor control processes.
- Travel to train in the EMEA Region (UK, Italy, Algeria,
Tunisia, Libya, Egypt, Sudan, Iran and Jordan).
Middle East Service Engineer
Cerulean UK
July 2010 - January 2011 (7 months)UK & Middle East
- Delivering a world class service to the customer specifications.
- Working within a team environment, performance metrics are agreed with the customer.
- Responsible to perform routine maintenance, instrument breakdown and installation of a variety of instruments within product portfolio based on a key account customer site.
- Enhancing of the overall service focus, teamwork and support to that process.
- Working closely with the customer site leader, Sales Account Executives and customer decision-makers.
- Establishing strong partnering relationships with all team members including customer representatives to facilitate an understanding of current service needs.
- Identify and develop future service requirements.
- Building relationships with other vendors that attend the site.
- Training on contractor control processes.
- Travel for training in the UK and various other countries’ sometimes at short notice.
(Open)3 projects
Establishment of QC lab instruments for Eastern Co. In 6th of October, Egypt
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Establishment of QC lab instruments for BAT In 6th of October, Egypt
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Establishment of QC lab instruments for PMI In 6th of October, Egypt
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(Open)3 organizations
British and American Tobacco
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Philip Morris
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Japan Tobacco International
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(Open)1 course
Six Segma | Basics
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The American University in Cairo Diploma, Engineering/Industrial Management
Bachelor, Mechanical Engineering, [GOOD] (Department of Mechatronics) 2009 Assiut University, [Assiut, Egypt] Graduation Project • Fluid Flow Level SCADA Control System Using PLC & HMI [Excellent Grade] • Study of Safety Control Elements of a Nuclear Reactor [Mini Project] [V.Good Grade] • Design of Safety Control Elements of a Hydrogen Generation Unit [Mini Project]