data entry, customer service, and sales records in the Sales Department
American Express
Total years of experience :1 years, 1 Months
I worked mainly in summer in Al-Ahsa branch of ETE Ready-Mix & Concrete. Solving IT user problems like system access, system setup, and MS products usage for the IT Department, also in data entry, customer service, and sales records in the Sales Department.
American Express 2011, Oct
I am working currently in Amex Riyadh as a Platinum Accounts Officer in the Premium Unit of customer service, taking requests from clients and handling e-mails. My duties include activating new cards, replacing credit cards, requesting financial and lifestyle applications for clients that links me with all departments in the organization like Authorizatio, Credit, Fraud, etc. and among other tasks.
AREA OF EXPERTISE
• Team leader of several senior projects. Objectives varied between IT-related subjects like Project Management, System Analysis, and Security to Computer Science subjects like C++ coding and other programming languages.
• Active member with Saudi Students at USA, welcoming new students, helping them in university orientation, resident search and getting familiar with the American customs and culture.
• Conducted feasibility studies, project management reports, system analysis, and system test-plan.
• Familiar with data modeling, logical and physical database design.
SKILLS, PERSONAL
• A social team player.
• Self motivated.
• Customer focused.
• Fluent in written and oral Arabic and English (TOEFL score: 552) and beginner in Spanish.
SKILLS, TECHNICAL
• Web Development: HTML, Microsoft Front Page.
• Software Development: Visual-Studio.NET, Java.
• Office Software: MS Office 2003/2007, Microsoft Project, VISIO.
• Database Management: Microsoft Access, Oracle SQL.
handling sales and schedule shipments. Issuing statements and bills for customers
Bachelor of Science in Information Technology, Lawrence Technological University, Southfield, Michigan, USA, Graduate 2011. Main courses: IT Management, Management Supervision, Project Management, Business Issues & Practices, etc.
