Team Leader Student Affairs
American University of the Middle East
Total years of experience :14 years, 5 Months
• Supervise and administer the delivery of a high-quality service, function, and administrative processes according to the best practice and service levels that follow university policies, procedures, and strategic priorities.
• Provide leadership, supervision and guidance to team members including work prioritization, coaching, mentoring, and performance development.
• Provide guidance on compliance with university policies and provisions and encourage a strong customer focus.
• Develop a strategy that the team can use to reach professional goals.
• Provide training sessions required for team members and deliver clear instructions.
• Communicate with team members and provide them with the necessary tools and support.
• Monitor team members’ participation to ensure that the offered trainings are being put into use and evaluate on if any additional training is required.
• Manage day to day operations.
• Support the organization visions and overseeing the process and service offered to implement performance improvement measures.
• Meeting with parents of students and assist them with information regarding AUM policies and procedures.
• Provide parent with the student’ academic performance reports, grades, and attendance records.
• Address parent inquires and concerns in a timely and professional manner.
• Listen to and resolve complaints through providing an excellent customer service experience.
• Counsel the students and provide them with program procedures, policies, goals and objectives, technical guidance, and problem resolutions.
• Coordinate and administer students’ matters, such as course registration, graduation requirements, petitions, withdrawals, freezing requests, complaints, suggestions, orientation, and academic probations.
• Support and intercede students’ concerns related to grades, instructors, and program majors.
• Follow up and support students with special needs or personal issues and provide them with exceptional care.
• Prepare the orientation plan for new joiners and the graduation plan for graduates.
• Manage the day-to-day operations of the assigned Ooredoo Kuwait Retail Store.
• Lead and Coach the retail staff to ensure they provide a positive retail experience to customers, and to help achieve sales target and objectives.
• Sell Ooredoo Kuwait products and services as per Ooredoo process and take the opportunity to up -sell, where to meet sales target and objectives.
• Resolve customer complaints by investigating the problem, developing solutions, preparing reports and make recommendations to management.
• Maintain high level of inventory and cash control and prepare daily reconciliation reports for management review and approval.
• Forward subscriber feedback information on issues and concerns about products and services to help refine service standards through customer insight.
• Ensure all associated paperwork such as contracts, transactions, and correspondence, is accurate and scanned as per the process and procedure.
• Maintain and secure internal merchandise and store assets in Retail Store.
• Chair regular team meetings to keep staff informed of developments and forthcoming promotions.
• Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Ooredoo Kuwait policy,
• Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.
• Coordinate between management and creative designers to create ads and company product list as well as catalogues.
• Coordinating with printing agencies to create below and above the line ads.
• Manage and schedule publishing ads through media.
• Meeting with several charitable organizations to design and print leaflets and flyers.
• Handling Retail shop needs and inquiries for display purposes.
• Organizing and Monitoring Promotions and Draws.