Customer service
Ebdaa Digital Technology
Total years of experience :13 years, 0 months
(2 years 3 month)
Ibdaa is one of the leading companies in the field of developing software, web applications and websites. Ibdaa Digital Technology Company provides its various services to individuals of all segments and to the business sector with professionalism and high reliability
•Distributing, following up, help handling the daily tasks for syanh app project which include:
•Check daily Rating and Reports that clients writing on the orders once finish by calling both clients and service providers, individual or companies, solving the problem and return the technician if needed until customer satisfaction
•Publish the orders every 5 minutes check the details, edit what is necessary
•Monitor the orders without offer section, calling the technicians to provide the offers on it
•Replying to the clients and technicians on the chat program (Zendesk) providing all help
•Following on the chat on (slack) the check last instruction and helping other department
•Checking the bills providing by the service providers with the amount provide with clients plus approve it if match and edit it if different after calling the technician
• Leaving comments on (Jira) once the task finish
•Removing mobile numbers from chats between technician and clients also on offers
•Finish he open cases within 1 week maximum
•Improving the operation reaching the top level of performance, suggesting new idea, increasing customer satisfaction
•Arranging the Schedule for the operation team, monitor the attendance.
•Handling the big problems for the clients that agents can't handle
•Checking the daily tasks of the agents Correcting their mistakes, giving them instructions to make sure will not repeat
•Preparing monthly reports to the CEO showing the tasks, performance, results, improvement
•Co-operate with all other department sales, programmers, and HR on weekly meeting
(4 years 7 month)
Al-Muqarram Auto Parts has over 50 years of experience as a prominent
(2year, 6month)
(2YEARS, 2month)
The Americana Group is one of the most successful organizations in the Middle East region, The group is considered one of the largest food manufacturing and distributing companies in the region, The group with its two divisions operates 1800 restaurants across the region as well as 29 food production sites across the UAE, KSA, Kuwait and Egypt,
•Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
•achieve and maintain performance standards
•Support marketing of products
•interact with all levels of management and customers in a professional manner
•Adhere to company processes and guidelines
•Communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job.
•Enthusiastic about products and had a desire to share my enthusiasm with customers. Explaining special offers and making suggestions helps my customers place the orders they want and get the most value from the menu______________________________________________________________________________
STARWERE is providing the latest IT functions, software applications, security, monitoring, storage, Web development and website hosting.
•Monitoring and maintaining the computer systems, hardware, software and networks either via phone, email or chat.
•Helping in any issues or changes required, such as forgotten passwords, viruses or email issues.