Business Consultant
Freelance
Total years of experience :24 years, 8 Months
== Key Results Areas:
• Deep understanding of particular market of client, bringing the best practices from his industry, and helping him develop and execute better strategies.
• Creating efficient cross-functional processes by mapping out existing processes, analyze opportunities for reducing the number of steps while maintaining quality, and re-engineer processes in a way that eliminate waste and non-value added activities.
• Working with executives and staff to develop culture of continuous improvement.
• Developing key metrics and KPIs.
• Creating work standards and driving productivity based on benchmarking analysis to close performance gaps.
== Highlights:
• Contributed in establishment and administration, and conducted business consultations in most of business areas at MD Group for Investment and Project Management, Higher Medical, and Lensa Creative Media Agency.
• Conducted consultations in business process improvement and business process re-engineering for considerable Egyptian authorities, some manufacture plants and middle size trading companies.
• Conducted consultations in archiving, documents workflow, and enterprise content management for Egyptian Cabinet, Agriculture Ministry, Culture Ministry Financial Regulatory Authority, and Omar Effandi.
== Key Results Areas:
• Carrying out training needs analyses and performance assessments.
• Designing training programs appropriate to the skills needed.
• Designing materials and other documents such as handouts, manuals and exercises.
• Supporting and coaching learners using learning technologies to deliver skills.
• Evaluating the effectiveness of training programs and learning outcomes.
== Highlights:
• Conducted training in capacity building and soft skills at Leopard Egypt, Egyptian Cabinet ‘IDSC’, Agriculture Ministry, Culture Ministry.
• Conducted trainings in: Principles of archive management, Archive services, and Management & preservation of electronic records at Global Franchise Kuwait, and Egyptian Cabinet.
• Conducted full training in ISO internal audit for 50+ internal auditors at Egyptian Cabinet ‘IDSC’ and ISO awareness course at Supply Ministry.
== Key Results Areas:
• Planning and attending board review meetings.
• Ensuring all work is carried out to the highest possible standards.
• Monitoring performance of quality assurance and quality control.
• Setting the expectations, plans and objectives for audit assignments.
• Monitoring audits execution and ensuring that sufficient testing is done.
• Reviewing, approving and analyzing audit reports and quality control test results, and providing feedback and interpretation to management.
• Providing quality and system related advice to directors, managers and staff.
• Analyzing quality control test results and providing feedback and interpretation.
• Communicating quality information to all relevant departments.
• Engaging with managers to drive a continuous improvement culture.
== Highlights:
• Performed all activities of the general manager of the department.
• Established and improved the quality culture inside the whole organization.
• Maintained -with departments' managers- high customer satisfaction score (not less than 90% on IDSC performance indicator).
• Participated in IDSC strategic plan development.
• Participated in monitoring strategic plan implementation, and ensuring the alignment of departments' activities with the strategic plan.
== Key Results Areas:
• Involving all aspects of quality assurance.
• Maintaining and controlling ISO 9001 re-certification, and reviewing audits findings till closure.
• Attending board review meetings and preparing the minutes of meetings
• Performing all activities of internal audit assignments starting from planning till implementing proper corrective actions and closure.
• Identifying major problems and making their root cause analysis.
• Identifying critical points in the process and specifying procedures to be used.
• Creating, maintaining, and controlling documentation for QA/QC procedures.
== Highlights:
• Participated in 14 rounds of ISO 9001 re-certification, and reviewing audits.
• Preformed all activities for 14 rounds of internal audits, and every audit included all departments of IDSC.
• Conducted training in QMS and ISO 9001 awareness for IDSC staff.
• Successfully qualified more than 50 internal auditors.
• Developed work procedures, forms, and evaluation procedures for different work activities in many business areas, which led to the redesign of major processes, and implementation of new policies, resulting in an increase of efficiency and reduction in personnel expenses.
• Participated in planning, monitoring and evaluation of all departments' activities.
• Initiated all QC procedures and forms.
• Participated in the development of product specifications.
== Key Results and Achievements:
• Designing test plans, scenarios, scripts, or procedures.
• Documenting software defects, and report defects to software developers.
• Identifying, analyzing, and documenting problems with program function, output, online screen, or content.
• Monitoring bug resolution efforts and track successes.
• Testing system modifications.
• Creating or maintaining reports of known test defects.
• Participating in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Reviewing software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
== Highlights:
• Developed, initiated, directed and performed all software systems validation processes in IDSC, (Desktop systems, Web-based systems, websites, databases, and CDs).
== Key Results Areas:
• Providing specialized support for ECM technology components, including day-to-day monitoring, analysis of system operation, security and business continuity.
• Ensuring scheduled maintenance operations and tasks are performed as required.
• Coordinating and implementing all departmental ECM application software installations and patches.
• Coordinating the implementation of new ECM initiatives & major revisions between IT staff and vendors.
• Developing ECM operating policies, procedures, and standards and ensuring adherence by documentation and evaluation of feedback.
• Learning, understanding and assisting with documentation of business processes related to support of current and future ECM implementations.
• Communicating problems and issues to key stakeholders, including management, IT Specialists, and vendors.
• Evaluating documented resolutions and analyzes trends for ways to prevent repeated future problems.
== Highlights:
• Administrated Enterprise Content Management 'ECM' system 'Jupiter', including user management, security, backup, system monitor... etc.
• Analyzed, designed, customized and managed all electronic business process.
• Managed organizational content -both structured and unstructured- throughout its life cycle.
• Prepared project specifications, activities, and status.
• Managed project execution to ensure adherence to budget, schedule, and scope.
• Developed and updated project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Monitored and tracked project milestones and deliverables.
• Submitted project deliverables, and ensured adherence to quality standards.
• Prepared project status reports by collecting, analyzing, and summarizing information and trends.
• Designed and developed software systems.
• Modified existing software to correct errors, upgrade, or to improve.
• Consulted with staff to evaluate interface, develop specifications and performance requirements, or resolve problems.
• Consulted with other departments on project status or technical issues.
• Analyzed information to determine, recommend, and plan installation.
MBA Courses Attended: Academic business skills Research methodology Advanced accounting Corporate finance Business economics Marketing management Math and statistics for business Operations management Human resources management Leadership and Motivation Staffing and Development Change management Electronic Business Entrepreneurship Strategic management Strategic analysis Business dynamics Managing innovation process Pending: Thesis
CMMI Configuration Management Principles Designing Tool Object oriented useng uml Project Management QA Sheets testing Software Engineering
Over a Nine-months time period.
Minofia University B.Sc. of Science - 1996 Majors: Chemistry & Zoology.