ALGHANIM INDUSTRIES
Total des années d'expérience :16 years, 1 Mois
Assists the Customer Service Representative (CSR) with difficult cases.
Ensures delivery of excellent customer service through fast and accurate processing
of orders, communication, and coordinating with other departments to resolve
inquires.
May assist management in ensuring performance goals are met.
Builds and maintain business relationship with clients by providing prompt and
accurate service so as to promote customer loyalty.
May mentor or give direction to junior team members and provide training on best
practices.
Customer Service Representative
Maintaining a positive, empathetic, and professional attitude toward customers at
all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Sales Coordinator cum customer service
Sales Coordinator cum customer service
QUALIFICATIONS Expert in rates negotiation, customer complaints, Providing quality account management,
Proficient in creating computer generated presentations and international
correspondences. Innovative, enthusiastic, analytical, result and detailed oriented
marketing professional with demonstrated success in optimizing various sales,
Comfortable interacting with different types of customers to establish strong business
alliances on the foundation of trust, competence and integrity.
Proficient in each phase of sales process, from prospecting through negotiation and closing
A very flexible worker who can easily adapt to different working environments
Ahmed El-Alfi Ahmed El-Alfi 1