Area Operations Manager
Liwa Trading Enterprises
Total years of experience :19 years, 5 Months
GANT, COLLEZIONE, THINK KITCHEN, DWELL
• Led and motivated the store team to increase sales and ensure efficiency
• Managed the store’s stock levels - Made key decisions about stock level and stock control
• Played a key role in advertising sessions- Organized trade-shows, special events,
exhibitions and displays
• Promoted the company locally by communicating with local Social Medias, journals and the community in general
• Ensured that quality, customer service, health and safety standards are met
• Resolved safety, legal and security issues
• Organized professional training and development courses
• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues
• Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
• Responded to customer comments and complaints
• Updated superiors on business performance, new initiatives and other issues
• Maintained awareness of market trends in the retail industry
• Recognized forthcoming customer initiatives and kept up with local competitors
NAUTICA
• Responsible for all store functions including scheduling, organization, delivery goods, all daily store activities, opening and closing procedures
• Providing training to the sales team and help implement and maintain visual displays
• Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise
• Ensuring that all employees contribute to their level best for the effective functioning of the store
• Maintaining accurate records of all pricings, sales and promotions
• Product management, including ordering, receiving, price changes, handling damaged products, and returns
• Preparing reports by collecting, analyzing, and summarizing information
• Development of daily, monthly and yearly sales plan
DWELL
• Delivered excellent customer service by greeting and assisting each customer
• Addressed customer inquiries and resolved complaints
• Processing returns and refunds as required in line with company procedures
• Opened a new store location and assisted in recruiting and training new staff
• Trained staff to deliver outstanding customer service
• Managing cash and payment systems in accordance with company procedures and policies
• Accept delivery of goods
• Daily replenishment
• Worked closely with the area manager to formulate and build the store brand
• Contributed to merchandising ideas at team sale meeting
• Completed weekly schedule
•Responsible for ensuring that prospective buyer have a positive buying experience by providing them with accurate product information and excellent customer service
•Finding out a customer's vehicle needs by asking them questions
•Demonstrating vehicles and their features to prospective customers
•Explaining to customers the advantages, capabilities, and features of a vehicle
•Discussing vehicle options with customers
•Prospecting for new customers in a designated territory
•Explaining financing options to customers
•Keeping track of all calls, emails, and appointments made
•Selling to new and existing clients
• Explaining the vehicles warranty and insurance requirements
•Delivering sold vehicles to customers
•Updating a customer’s administrative records
•Following up existing customers to confirm their satisfaction and generate new leads
•Establishing relationships with auto dealers
•Attending and contributing to weekly sales meetings
•Making appointments for customer to come and test drive a car