product support engineer
egyptian international motors
Total years of experience :14 years, 2 Months
sales cummins and komatsu spareparts and service contract
As a product support engineer for CASE heavy equipments and manitou handling units for saleing spare parts and maintenance services
customer service representative from may2015 till now at AlFuttaim group (famco)
Volvo construction equipment agent in KSA
• Define parts and service opportunities at KSA western region
• Conduct out door parts and service sales
• Prepare quotation for customers, follow up on sales, process order and organize parts delivery and payment
• Support credit control by tracking and collecting customers receivables
• Establish a visit plan and schedule ongoing systematic visits with customers
• Conduct regular visits to customers job sites to inspect the equipment
• Complete a technical reports on machines inspected in the field
Dealing with customer as a heavy equipment spare parts supplier (caterpillar, Cummins, Volvo, Komatsu) and as a service contractor
• Establishing new, and maintain existing, relationship with customers
• Manage and interpreting customer requirements
• Negotiating and closing sales by agreeing terms
• Offering after sales support services
• Administering clients accounts
• Preparing reports for sales manager
• Meeting sales target
• Providing pre-sales technical assistance
Schedule and planned maintenance for all machines
•Implementing the annual maintenance plan.
•Maintenance for firefighting and fire alarm.
•Maintenance and service for generators.
•ISO9001all system arrangement for maintenance department.
•Maintenance for chillers (wet and dry cooling)
•Maintenance for hydraulic & pneumatic circuits
•Maintenance for power back units
•Arrange spare parts for store and keep the stock full range
•Plumbing and fixing work for utilities