Restaurant Manager
HWY55
Total des années d'expérience :17 years, 10 Mois
• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Interacted positively with customers while promoting hotel facilities and services.
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Led and directed team members on effective methods, operations and procedures.
• Prepared for and executed new menu implementations.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Promoted the business through participation in and sponsorship of community events.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
June 2012- Currently
Papparoti café (U.A.E) Abu Dhabi
Marina mall branch
www.papparoti.ae
Responsibilities: • Assist with restaurant operations and conditions to ensure quality of the product and Guest service and Hospitality.
• Assist with the training of non-management Team Members, create new hire training schedules, and conduct new hire orientations.
• Communicate with other Managers by typing notes and adding to the Red Book. Only read the Red Book when opening the restaurant alone.
• Contact Team Members to modify work schedules and cover shifts.
• Attend Manager Meetings, if requested.
• Complete all office functions for opening the restaurant.
Oct 2008-2012 " Restaurant supervisor "
Responsibilities: Provides direction, coaching and leadership for all the team member (including training, safety and sanitation)
Strong understanding of all systems and operation related to their station
Ensures par level of training material
Assists in planning and leading all-tam meeting
Oct 2006 - 2008-10-08 "Food Server trainer "
In Chili's American Grill
www.chilisme.com
May 2005 - Jan 2006 "Waiter" in Radisson Sas Hotel & Resort
Sharm El Sheik Egypt
Acquired skills: Intense and efficient work under pressure and a good ability in handling responsibilities
The employee of the year 2008 chili's grill and bar U.A.E.
The top seller in company contest may, Jun and jul 2010
Acquired skills: Enhancing my communication skills and my self motivation driven prospects
2001-2005 Tourism and Hotels College Hotel Management
1998-2001 El Masay El Maskura School Shieben El kom, El Menoufiay Egypt Trainings & internships
Alexandria university