Consulting Solutions Engineer
Sandvine
Total years of experience :19 years, 7 months
Essential Duties and Responsibilities include:
• Providing solution consulting, technical and sales support for major account opportunities
• Creating, presenting and documenting technical solutions
Solutions supported in the EMEA region: PTP Microwave / WiFi / WiMAX
• Performed implementation professional services including E2E installations, commissioning, integrations, upgrades and system migrations
• Provided professional services on-site at the customer locations and via remote managed services.
• Performed system testing and verification to meet established acceptance criteria.
• Managed customer support, issue escalation and tracks all activities in Remedy ticketing system
• Provided status reports to customers and management in accordance with established escalation procedures.
• Assisted account management teams with required technical support and consulting.
• Provided support for testing and validation of new software and hardware releases in support of the product assurance team.
• Achievements:
Contributed in the upgrade of the WiMAX Madrid Lab to support the activities of IBB, Ireland WiMAX project.
Technically Supported Imagine IBB WiMAX project in Ireland.
Provided on-site technical support for MenaTelecom - Bahrain (WiMAX Solution).
Systems supported in the EMEA region: PTP Microwave / WiFi / WiMAX
• Led Motorola system integrations with over 20 engineers / technicians in the EMEA projects
• Led the sites survey and ensure sites’ readiness of the networks
• Led the installation, commissioning and integration of the E2E networks including ASN, CSN, DHCP, DNS, Motorola EMS, NTP and VOIP servers
• Experienced in Cisco / Foundry switches and routers installation, configurations and troubleshooting
• Experienced in Redback smart edges and NetOp PM installation, configuration and troubleshooting
• Developed E2E Bill of Material (BoM), E2E Acceptance Testing Plan (ATP), Method of Procedures (MOP) for system troubleshooting, upgrading, validation and verification
• Developed and verified the high level and low level technical designs of the delivered systems
• Performed Interoperability testing (IOT), validation and verification between Motorola and other 3rd parties
• Provided level-3 customer support to troubleshoot, and conducted root-cause analysis of the issues encountered
• Provided technical optimization and drive testing analysis of the deployed RF networks
• Verified the project scope, as well as tracked the network performance and did what was necessary to keep it at peak performance
• Provided feedback to product directors to develop the tool features and the KPI’s that the market demands
• Conducted technical solution presentations, demos and workshops for customers’ and Motorola’s staffs
• Participated on activities related to the introduction of new products when required
Served as Technical Lead on close to 15 major wireless network projects (on-site/remotely), including:
WiMAX Solution Projects (with total network coverage)*:
Du-Metro, Dubai, UAE (42 sites deployed):1st Mobile WIMAX Network deployment in EMEA providing seamless mobile Internet in Dubai Metro. Commercial contract was awarded. Duration: 14+ months (2007-2009).
PMCL (Mobilink), Pakistan (100+ sites deployed): E2E WiMAX pilot. Commercial contract was awarded. Duration: 6 months (2007)
Wateen, Pakistan (900+ sites deployed): 1st WiMAX commercial deployment in the world by Motorola. Duration: 3 months. (2006)
Atheeb, KSA (885+ sites deployed): One of the Largest WIMAX Networks in the World, providing countrywide WIMAX services in KSA. Duration: 1 month. (2008)
MenaTel, Bahrain (117 sites deployed). E2E commercial WiMAX network deployment. Duration: 4 months. (2008)
Warid, Uganda (80+ sites deployed). Upgrade of the E2E WiMAX commercial network. Duration: 2 months. (2008)
Turkcell, Istanbul, Turkey (4 sites deployed). E2E WiMAX pilot. Duration: 8+ months. (2008-2009)
Ministry of Interior, Egypt (5 sites deployed). WiMAX pilot which placed Motorola as a bench against the other competitors in the telecom market. Duration: 3 months. (2009)
MTN, Nigeria. Reverse IOT of Motorola USB/CPE units and Huawei WiMAX infrastructure deployment. Duration: 1 month. (2009)
Turk Telecom, Ankara, Turkey (6 sites deployed). E2E WiMAX pilot. Duration: 5 months. (2009-2010)
Imagine (IBB), Ireland (120+ sites deployed). Commercial WiMAX network deployment in Ireland. Duration: 6+ months. (2010-2011, ongoing).
Other Solutions:
MotoMesh Wi-Fi Solution, WiMD pilot, Kuwait. WiFi MotoMesh subject matter expert. Duration: 1 month (2008)
PTP Microwave Solution, Smile, Zimbabwe. MEA PTP subject matter expert. Duration: 1 month (2009)
\[*For all projects, typically led up to 10% deployments in field and in parallel trained the team of project technicians and engineers so that they could take-over the remaining project work\]
• Served as technical consultant of the Canopy wireless broadband system including P2P/P2MP for many of enterprises Petroleum companies in Egypt
• Assessed the need for trials as well as for gathering its requirements
• Led the sites surveys, sites readiness, installation, commissioning, and integration of the Canopy System;
• Conducted system design, planning and acceptance
• Provided E2E system troubleshooting, testing and optimization
• Managed BTS, Transcoders, BSC and PSUs installation, commissioning, and core integration for Mobinil GSM / GPRS cellular network in Egypt (Orascom Telecom Group)
• Conducted the HW / SW upgrades of Motorola elements for Mobinil network.
• Provided technical troubleshooting, drive testing, and RF analysis
• Provided online 24/7 technical support to the customer on range of network queries
• Developed clients’ demonstrations, presentations and PoCs describing the business needs and the product capabilities
• Created and conducted proposal presentations and RFP responses
• Contributed to sales of $100k+ of the following telecom systems:
Fire Alarm and Fire Fighting System
Analog and Digital PBX
Cameras and Control System
