Alternative Distribution Channels Call Centre Agent
First Gulf Bank
Total years of experience :8 years, 5 months
Smart Call Financial services.
Reporting to Floor Manager.
Manage customer’s queries by answering product and services questions, suggesting information about other products, banking services & ATM/CDM Monitoring.
Manages Accounts, Credit Card & other related banking products.
Monitor, Report & Follow up all CDM machines across the whole UAE.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Maintains financial accounts by processing banking requests related to costumers query.
Recommends potential products or services to departments by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
Aggressively gather information on each project to achieve quality event productions.
Assisting the Sales & Marketing department in their day to day operations and other administrating work.
- Retail Manager trainee-people management and development, training & coaching, business priorities, world class customer service, problem solving and store action plan
-Store Supervisor -to run the shift with business target, to ensure the best customer service is being delivered, quality service up to standard, effective staff deployment to ensure business is run at its optimal, cash handling and POS system management, Warehouse ordering FMC, Auto store replenishment, Daily ordering.
- Coordinating Warehouse materials for stores using FMC program
- Correspondence
- Floor supervision on marketing materials.
- Cash handling
- Receive and count working cash at beginning of shift
- Accept cash and cheques for deposit
- Process cash and cheques withdrawals
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance currency, cash and checks in cash drawer at end of each shift
