Product specialist and account manager
SHIFT Training and Consultancy
Total years of experience :11 years, 9 Months
•Plan for the product production, marketing and sales.
•Maintain clear and complete knowledge about the products and its features.
•Stay up-to-date with product knowledge, business flow, sales process, market dynamic and the product competitive position.
•Making product competition analysis.
•Preparing selling value and benefit for the product.
•Reviews a product design, suggests enhancements, and oversees development to ensure marketability of the product. This includes redesign of the product to stay competitive in the marketplace.
•Works with product development team on design, testing and implementation.
•Coordinate with web designing and web development teams in product development activities.
•Develop product presentation and demonstration strategies.
•Writes and implements product specifications.
•Establish pricing strategy to improve the product sales.
•Provide support and guidance to sales and marketing teams.
•Collaborate with senior management, sales and marketing teams to develop successful sales techniques.
•Translates customer and client needs into new features and new services for the product.
•Creating and maintain relationships at all key accounts.
•Negotiating tender and contract terms.
•Making proposals and final offers to the customers.
•Closing the deal and signing the contract.
•Making sure all operations run efficiently and that the clients are at ease knowing their funds are being handled properly.
•Handling funds and account problems for the clients.
•Handling invoices and making sure they are accurate.
•Create and develop customer awareness programs for the organization services.
•Provide technical support to customers during product sales, implementation and post-implementation phases.
•Searching for new clients who could benefit from Company products.
•Making one or two daily visits to the customers.
•Establishing new, and maintaining existing, long-term relationships with customers.
•Contact potential customers for new business opportunities.
•Managing and interpreting customer requirements.
•Respond to customer queries and concerns in timely and professional manner.
•Maintain good relationship with clients.
•Persuading clients that a product or service will best satisfy their needs.
•Define product delivery date for customers after analyzing company production and delivery schedules.
•Negotiate product scope and costs with customers.
•Maintain and update customer database with latest contacts and research activities.
•Preparing weekly reports describing the visit details, achievement, customer name, title and the follow up needed for head office.
Training in cathodic protection, inspection, failure analysis, corrosion control.
Training in Electro-Chemical Lap, Heat Treatment, Induction Furnace, Casting of Iron, Powder Metallurgy, Welding Inspection, Welding & Laser Application.
Training in Aluminum Cell Assemble Workshops, Refractory, Aluminum Cell Processing, Continues Casting, Chemical Lap, Hot/Cold Rolling & Extrusion.
Training in welding inspection, failure analysis, corrosion control.
Training in Blast Furnace, Continues Casting of pig Iron, Oxygen Converter, Hot Rolling of Steal into Different Beams.
B.S in Metallurgical engineering, Faculty of Engineering, Cairo University. Accumulative grade: average (63%), Graduation Date: May 2011. Final year grade: good (71%). Graduation Project: Title: Design of cathodic protection for carbon steel pipes. Supervisor: Prof. Dr. Saad M. El-Raghy. Grade: very good. Abstract: The aim of this project is to design a cathodic protection system of carbon steel pipes in different soils and environments using experimental techniques.