Ahmed Essam Ghith, IT Support Engineer

Ahmed Essam Ghith

IT Support Engineer

Abu Dhabi Gas Industries (GASCO)

Location
United Arab Emirates - Abu Dhabi
Education
Higher diploma, MicroMasters Program in Cybersecurity
Experience
17 years, 11 months

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Work Experience

Total years of experience :17 years, 11 months

IT Support Engineer at Abu Dhabi Gas Industries (GASCO)
  • United Arab Emirates - Abu Dhabi
  • My current job since February 2011

✪ about GASCO:
❱❱ GASCO is one of the largest gas processing companies in the world, and it is considered as the major energy and feedstock supplier for the majority of the hydrocarbon and petrochemical in the UAE.

Job Summary:
Mainly providing 1st and 2nd Line Technical support to 1, 500 End-users. Occasionally providing 3rd line support to the site infrastructure. The End-user support covers IT Client Hardware, IT Client Operating Systems, Desktop Applications, E-mail, Software, Intranet applications and Corporate Information Systems.

Maintain contacts with all levels in Company in the provision of IT Services, local/international vendors, consultants to facilitate quality and cost-effective service delivery.


Main Accountabilities:

☑ Analyze and resolve end-user problems as 1st line support and 2nd line support and follow up necessary corrective actions.

☑ Participate in developing plans to upgrade operating systems and associated Office Automation software.

☑ Participate in developing Desktop Support End-user hardware acquisition plans.

☑ Administer the identity management for services like email, users and group domains and email accounts, share permissions, print server, active directory and security to ensure that information and facilities can be accessed only by approved personnel.

☑ Identify and agree scheduling priorities for resolving system problems, minimizing any impact on business operations.

☑ Ensure the deployment of PCs, Laptops, Network and Standalone Printers and other IT Client Hardware.

☑ Ensure the upgrade of Client Operating Systems and Desktop Applications.

☑ Carry out troubleshooting tasks to resolve IT Client related problems on hardware, operating systems, Desktop Applications.

☑ Analyze/ resolve Service and Change Requests and handing them with the SLA.

☑ Ensure minimum downtime of IT Desktop hardware failures which have been escalated to external IT Vendors / Contractors through effective follow up.

☑ Prepare various IT reports and documentation.

☑ Support Citrix VDI users.

☑ Collect and review the input of Site departments regarding their IT requirements for budget preparation.

☑ Manage site print and file servers.

☑ Monitor the site Security through Antivirus and NAC consoles and take necessary actions regarding infected or blocked machines.

☑ Prepare and deploy system images. (SCCM, Acronis)
☑ Install and Configure special and complicated applications

☑ Support the installation and rollout of new Technologies and applications.

☑ Give on-job training for new joinees and interns/students from HCT college.

☑ Lead and Participate very actively in almost all of IT Operations Section's projects

Systems Administrator at Aleppo Castle Construction
  • United Arab Emirates - Abu Dhabi
  • July 2009 to January 2011

● Installing software and operating systems.

● Troubleshooting PCs & Printers.

● Installing New PCs.

● Managing my work through SpiceWorks (network management & Help Desk).

● Purchasing Hardware Requirements.

● Admin & accounting related jobs.

IT Helpdesk Engineer at Makkah Computer
  • Egypt
  • January 2006 to March 2009

- Repairing computers.

- Assembling PCs.

- Installing OS and software for sold PCs.

- Selling of company products (PCs - Laptops - Printers - computer accessories - Network devices).

Education

Higher diploma, MicroMasters Program in Cybersecurity
  • at Rochester Institute of Technology through edx platform
  • December 2017

MicroMasters Program in Cybersecurity

Diploma, Computer Science
  • at Harvard University through edx platform
  • September 2016

Professional Course in Computer Science from Harvard University

Higher diploma, Computer Engineering
  • at Mansoura University - Faculty of Engineering
  • May 2011

Specialized Diploma in Computer Engineering

Diploma, Training program for Windows 7
  • at CompuBase
  • April 2011

CompuBase | UAE | 2011 • Attended the Training program for Windows 7.

Diploma, Advanced Computer Maintenance
  • at Vision Training Center
  • July 2008

Vision Training Center | Egypt | 2008 • Attended the Training program for Advanced Computer Maintenance.

Bachelor's degree, Bachelor in Business, IT
  • at Mansoura University
  • May 2008

Mansoura University | Egypt | 2008 • Had Bachelor of Commerce degree

Diploma, MCSE
  • at Vision Training Center
  • September 2007

Vision Training Center | Egypt | 2007 • Attended the Training program for MCSE.

High school or equivalent, high school education
  • at Al Shaheed Ouda High School
  • May 2004

Al Shaheed Ouda High School | Egypt | 2004 • Finished high school education with cumulative GPA 96%.

Specialties & Skills

Desktop Support
IP Networking
HTML Coding
Photoshop
Creating Reports
Scripting
windows server 2008
Advanced Computer Maintenance
Windows 7, Configuring
MS Office 2016
Time Management
Troubleshooting
IT Service Management
CompTIA Network +
Developing others and sharing knowledge
CompTIA Security +

Languages

Arabic
Expert
English
Expert

Memberships

CompTIA
  • IT Professional
  • May 2011
Microsoft MCP
  • MCP
  • September 2011

Training and Certifications

Class (Training)
Training Institute:
Windows 7
Date Attended:
June 2011

Hobbies

  • Surfing the Internet