ahmed hamd ismaiel

- Handle customer inquiries completely and accurately.
- Resolve customer complaints and problems to the satisfaction of the customer.
- Use customer service skills to optimize the opportunity of each customer contact.
- Suggest improvements to the call center processes.
- Maintain confidentiality of Vodafone client and customer data.
- Complete all necessary documentation related to project operations.
- Enter customer data and other relevant information into the call center database as required.