IT Sr Business Relationship Manager MEA
Electrolux Group
Total years of experience :24 years, 8 Months
-Business relationship management for sales areas in Middle East and Africa in Egypt, Sudan - UAE & Morocco - South Africa, inaddition to HR and legal for all APAC MEA region
-Guided two teams across the region in Egypt, UAE and South Africa Worked as single point of contact for all the MEA regions
-Managed the IT activities related to commercial sales areas -Enhanced service delivery services for the region
-Integrated E-Invoice and E-receipt with oracle ERP
-Executed Menca Spare parts solution on SAP and -implemented B2B portal for it Separated finished goods and spares flows from Europe
-Delivered UWI solution to decommission old AS400 and closure of UWI organization Provided offline solutions for aftersales technicians in Egypt
Executed a budget for all sales areas
• Managed IT projects and resources to ensure timely and cost-effective delivery
• Developed and implemented business process changes to improve efficiency mainly sales and finance processes
• Assisted in the development and implementation of IT policies and procedures as service management
• Reviewed IT compliance with applicable Internal Audit requirements and close all gaps
• Provided technical guidance and support in Sales Apps, infrastructure and SAP
• Coordinated with external vendors and suppliers to provide the necessary IT services and solutions on time
• Tracked and monitored IT projects and services, ensuring that they were delivered within scope, schedule, and budget
• Implemented Sales Buzz application for all the agents in all Egypt locations
• Developed and implemented Disaster recovery solution with needed assessment and infrastructure
• Manage business relationships with all senior stakeholders in the organization
-Business relationship management and CoE for the operations and manufacturing for all APAC MEA region
Head of the PMO organization taking care of the compliance in the region and portoflio management
-Delivered solutions for the operations and manufacturing regarding shopfloor applications and operations
-Participated in infrastructure discussion related to upgrading and aligning activities
-Developed the demand taking process for APAC MEA to be the standard process for all the demands
-Planned and implemented the Manufacturing Execution System for one of the biggest factories in APAC MEA
-Developed road map for regional operations and manufacturing
-Followed up Electrolux global controls activities, actions and making sure all remediation tasks are implemented on time
-Budget planning for manufacturing and MEA countries
-Promoted an understanding of IT roles, processes and activities to the business Interacted as a chief marketer and communicator of IT services and capabilities
-Influenced business strategy, by providing roadmaps of IT applications which supports the digital roadmap
-Cooperated with business senior executives to align technology solutions with business strategies and contributing it to the planning process.
-Managed the project portfolio and delivery of projects and facilitate measurement of business benefits on IT investments
-Facilitated a convergence of business ideas with IT delivery using a strong business and IT experience
-Managed to identify and deliver IT solutions that enables and deliver business value
-Maintained IT operational excellence in all service delivery ensuring a secure, reliable, available, compliant and cost-effective environment
-Supported the delivery of applications to support the digital roadmap
-Identified opportunities for driving innovation and business process excellence in the business to enable one Electrolux to use appropriate IT tools and applications
Relationship Management
-Established and built relationships with key stakeholders in the cluster organization
-Interacted with the cluster and local management teams (MA and SA) to understand IT requirements and drive continuous improvement
-Participated as an IT representative to communicate with the business stakeholders
-Balance agility and process adherence, driving results towards harmonization and vision of “One Electrolux” within a multi-cultural, diverse IT and business landscape.
-Interacted with business stakeholders with a paradigm of IT to improve business efficiencies
-Communicated with users/key users in local language
Responsible for:
Egypt:
-IT Solutions for the commercial (sales & holding) and operations (supply chain, industrial operations and R&D) part of Electrolux Egypt, including functions for PMO, software development and local BI solutions
-IT infrastructure related to technology and services within the following functional areas; service desk, work place and field support, telecommunications and networks, business application hosting and data center services
-Established IT solutions, infrastructure and technology road maps, in alignment with IT Solutions and IT Operations EMEA
-Complied with ITGC (IT general controls)
-Followed up service delivery metrics
-Helped in operational resource planning (including external resources when in use)
-Promoted organizational development
-Maintained software licensing
-Contract management (in collaboration with Purchasing), relating to external services and/or resources where applicable
-Managed IT budget and tracking costs
-Aligned with key stakeholders in business units on major changes in the daily services
-Coordinated among planned and unplanned outages/unavailability of IT solutions/services.
IT Operations in MEA region (sites outside Egypt):
-Provided guidelines to secure IT infrastructure, related technology and services
-Developed processes and procedures related to local compliance with IT security standards and internal control processes
-Budgeting of IT related costs (capex and opex)
-Supported the creation of business cases and corresponding IT investment requests
-Establishment of a new infrastructure based on VMware Virtualization Technology, NETAPP and IBM V7000 Storage in addition to IBM VTL.
-Consolidated all the IT services in 15 different sites -Establishment and deployed of HW and SW standards.
-Created a new domain name for Olympic Group instead of a group of scattered domains.
-Initiated an IT department and hired high qualified resources to implement advanced IT technologies
-Connected all the OG remote sites using SSL VPN with GINA interface Served and supported 64 sites all over Egypt and more than 2300 users
-Supported the group internal network/telecom infrastructure and ensured the availability of network services for all sites
-Susutained all the maintenance and warranty contracts -Retained the IT CAPEX and OPEX.
-Managed internet bandwidth priority and optimization with security privileges based on business needs
-Maintained the life cycle of all IT Hardware and MS Enterprise License agreement Supervised the new requests from all users for new hardware and software
-Deployed new IT service desk system based on ITIL using IBM Tivoli service request manger (Maximo)
-Established new IT procedures to maintain all internal IT processes and its relation with the business processes.
-Developed new backup procedures to ensure data protection and retention Participated in IT integration project plan with Electrolux Global IT Deployed Bluecoat Proxy devices in compliance with Electrolux
•Assist in many presales activities related to HP Enterprise Management Software.
•Act as project manager for many HP SW implementations project either in Egypt or in Middle East.
•Implementation of HP Operations for windows.
•Implementation of HP Site Scope and Business availability center.
•Implementation of HP configuration manager (Radia).
•Assist the Operation manager in some organization activities.
•Act as a mentor for junior consultants.
•Act as a technical reference in many HP Software products.
•Designing the Project solution for Saudi Aramco Enterprise Management solution.
•Piraeus Bank in Egypt Phase one implementation and Phase two planning.
•Establishment of a new infrastructure based on HP SAN (EVA 6000) to serve a group of five companies in a step to gather all the IT resources in one central location to serve the IGI Group.
•Centralize the main infrastructure services as Domain name, File sharing, mail services and internet in one location administered by high experienced staff to ensure high availability and minimize outage times.
•Maintain and support the whole IGI Group internal network/telecomm infrastructure and ensure more availability times for the network services for all IGI Companies.
•Maintains all the Maintenance and warranty Contracts related to either the Hardware or software.
•Manage Internet access and security privileges based on business needs for every company.
•Maintains the Group asset register for all IT equipment and software licenses.
•Maintains the Life cycle of all the Hardware managed by Group IT.
•Maintains all the new requests from all the users in all companies for new Hardware and Software.
•Leading a group of systems engineers to ensure high availability and reliability of all our services to all our users and to eliminate or minimize the delay and outage time of our services which affects the business process.
•Upgrading of the communication lines technology to be based on MPLS technology Instead of Frame relay technology.
•Development and Management of Infrastructure and support SLA.
•Establishment and setup of new Voice over IP structure to serve the IGI companies to use our communications lines as data and voice carrier to eliminate Phone calls costs.
•Installation of Blackberry server with the integration with Vodafone.
•Maintaining some business applications as web sites and crystal reports in addition of Unix Administration.
•IGI have eight geographical locations connected to each other using full mesh topology with 425 Users and more than 300 Devices and all are supported from one central location.
•Maintaining Sales Force application in addition of MS SQL administration.
•Maintains and support the company’s internal network/telecomm infrastructure and ensure more availability times for the network services for all our six locations
•Maintains all the Maintenance and warranty Contracts related to either the Hardware or software.
•Manage Internet access and security privileges.
•Maintains all the licenses for all our software.
•Searching for new network technologies in order to enhance our infrastructure.
•Maintains the Life cycle of all our Hardware.
•Maintains all the new requests for new Hardware and Software.
•Leading a group of three systems engineers to ensure the high end support and high availability of our services.
•Maintains and support the company’s internal network/telecomm infrastructure.
•Implement and administer the company’s servers (IIS 6), mail server (Exchange 2003), ISA server 2004, backup server (Legato Networker), SQL and UNIX Server.
•Manage Internet access and security privileges.
•Domain upgrade to windows 2003 native mode with active directory.
•Mail server upgrade to Exchange 2003.
•Call control system implementation, including specifications, installation and administration.
•Leased lines installation of six locations and upgrade to Frame-Relay technology.
•Firewall and routers installation and administration.
•Implementation of a new version of our handheld solution with a new SW version.
•Designing and implementing all the wan and LAN.
•Administrating the networks between the all company sites.
•Installing and configuring CISCO routers, switches and 3com Switches.
•Configuring and administrating MS server and advanced server 2000.
•Configuring and administering MS Exchange 2000 server.
•Configuring and administrating MS ISA 2000 server.
•Handling all of the Backup & Recovery procedures using Legato Software.
•Monitoring and enhancing the systems performance.
•Responsible for the Servers/PCs Technical Support Division.
•Responsible for the installation and upgrades of infrastructure.
•Implementing a new infrastructure for both LAN and Wan Using Win2000 Platform for clients and servers.
•Implementation of a new sales system for the sales people based on handheld devices as a client and the integration between SQL and Oracle Application on the Server side plus extended software.
•Supporting the head office as well as the manufacturing site in Nubaria, Three Distribution Centers in Aborowash, Alexandria and Tanta City.
•Implementation of A remote Access server using win2000 clients and RSA as a security and Database Application.
•Administering the network of the Company, beside the network monitoring and the infrastructure.
•work as a helpdesk for Computer HW and SW problems
•Configuring and administrating Lotus Notes mail System.
• Configuring and administrating MS NT server.
•Developing of programs based on MS Access for internal usage like Travel Orders’
•Supporting Microsoft Desktop Products (Office 4.X, 95, 97), and Ms Windows (3.X, 95, and NT).
•Delivering Professional Training for Windows 95, and Windows NT. Also delivering End-User Training for Windows 95 and Office.
•Supporting both the Cairo head office as well as the manufacturing site in 6th of October City.
•The development and implementation of a computer based Systems of Travel and Hotel Tracking using MS Access for internal usage.
•Infrastructure set up including Windows NT and Win2000 servers, Electronic link to Lilly Worldwide Network and to the Factory, Office 2000 Environment based on frame relay technology.
•Internet and Lilly Intranet Support.
•Implementation of the New Version of Lotus Notes with Full Support to all of the Users.
•Installing the IIS option Pack four on NT server and the Development of a Web based reporting tool using Web interface in order to help the users to view or print the AS/400 Reports from the I.E 5, which connect to the AS/400 database by using client Access or IBM DB2 Connector and Crystal Reports 8.0.
Computer Science
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