Store Manager Marks & Spencer
Al Hokair Group
Total years of experience :23 years, 0 months
*Managing staff
*Merchandising
*Hitting targets and implementing strategies to improve sales
*Stock control
*Hitting sales targets
*Account analysis
*Forecasting future sales
*Taking care of customer service including handling queries and complaints
*Recruiting and training new staff
*Managing staff
*Merchandising
*Hitting targets and implementing strategies to improve sales
*Stock control
*Hitting sales targets
*Account analysis
*Forecasting future sales
*Taking care of customer service including handling queries and complaints
*Recruiting and training new staff
•Completes store operational requirements by scheduling and assigning employees; following up on work results.
•Maintains store staff by recruiting, selecting, orienting, and training employees.
•Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
•Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Ensures availability of merchandise and services by approving contracts; maintaining inventories.
•Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
•Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
•Secures merchandise by implementing security systems and measures.
•Protects employees and customers by providing a safe and clean store environment.
•Maintains the stability and reputation of the store by complying with legal requirements.
•Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
•Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
•Contributes to team effort by accomplishing related results as needed.
5 months training in accounting
* Meet and/or exceed monthly, quarterly, and yearly team sales targets
*Select, manage, and develop a high performing team of call center team leaders and sales representatives
* Develop and implement high caliber individual sales and career development plans for all team members
* Drive alignment/consistency/accountability/cohesive people practices, call center management activities.
*Monitor, analyze and take accountability for performance affecting improvements in sales/revenue growth, sales productivity, sales quality and optimization of customer satisfaction
* Provide sales training and on-going mentoring to staff
* Effectively coach and develop a high performing team of call center sales representatives
*Manage responsibility for each member of the team to exceed goals in all sales targets
* Teach best practices and drive enrollments
* Provide sales training and on-going mentoring to staff both real time and through monitoring phone calls
*Meet regularly with Sales Manager and provide detailed reporting on the overall performance of the team
*Work individually with Sales Reps to educate them on the Customer-Focused Selling model
*Outline and deliver performance improvement plans and year end performance reviews to Sales Reps
*Monitor and track adherence to productivity, attendance, daily expectations and provide feedback
* Review daily reports to diagnose excellence and areas of improvement that affect individual and team performance
Resposiple for accounting, helping customers & marketing for the office products in tourism .
Accountant
Guiding & discriping company products to the customers & Accounting.
Sales & Marketing for the company products .