Ahmed Salama, ITSM Consultant

Ahmed Salama

ITSM Consultant

Arabian Advanced Systems

Location
Saudi Arabia - Riyadh
Education
Diploma, CGEIT
Experience
23 years, 1 month

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Work Experience

Total years of experience :23 years, 1 month

ITSM Consultant at Arabian Advanced Systems
  • Saudi Arabia - Riyadh
  • My current job since September 2009

-Managing ITIL projects implementation
-Providing consultancy in IT Service Management based on ISO20000 and ITIL V3
- ITIL Processes Design and Implementation
- Building IT Service portfolio and Catalog
- Managing SLA and OLA
-IT Projects using Project Management best Practice
-Providing ITIL courses
-Managing Organizational change
-Managing Remedy ITSM Suite 7.1 and 7.6 implementation and customization

IT Senior Consultant at Horizons Software
  • Egypt
  • September 2003 to August 2009

Providing consultancy in IT service management based on ISO20000 and ITIL (IT Service management Assessment, Recommendation, Process Design, Implementation, and Training)
Providing consultancy in IT security based on ISO17799/ISO27001 (Assessment and Recommendation)
Providing consultancy in IT infrastructure (IT infrastructure and assessment, recommendation)
Providing consultancy in Project Management based on PMI best practice
Providing Project Management Training and PMP Training
Managing IT Projects using Project Management best Practice
Providing ITIL foundation course training
Planning, Manage and Monitoring IT service management implementation projects
Managing IT staff, recourses and policies

Instructor at IT Egypt
  • Egypt - Cairo
  • October 2007 to September 2008

ITIL Foundation V3 Instructor

Instructor at IT Valley
  • Egypt - Cairo
  • March 2004 to January 2005

Teaching the following courses:
-Cisco Certified Network Professional - CCNP
-Cisco Certified Network Associate - CCNA

Instructor at YAT
  • Egypt - Cairo
  • July 2002 to February 2004

Teaching the following courses:

-Cisco Certified Network Professional - CCNP
-Cisco Certified Network Associate- CCNA
-Microsoft Windows 2003 Server
-Windows 2003 Active Directory
-Windows 2003 Infrastructure

Network Engineer at LaserNet
  • Egypt - Cairo
  • March 2001 to August 2003

-Designed network infrastructure
-Built, configured and maintained networks
-Installed, configured and maintained servers
-Preparing tenders’ letters both technical and financial letters

Education

Diploma, CGEIT
  • at ISACA
  • January 2014
Diploma, ITIL V3 Expert
  • at APMG
  • January 2011
Diploma, ITIL Service Manager
  • at ISEB
  • October 2008

ITIL Service Manager

Diploma, Certified Information System Auditor (CISA)
  • at ISACA
  • June 2008

Certified Information System Auditor (CISA)

Diploma, COBIT Foundation
  • at ISACA
  • August 2007

COBIT Foundation

Diploma, Project Management Professional (PMP)
  • at PMI
  • January 2007
Diploma, ITIL Foundation
  • at ISEB
  • July 2005
Diploma, Cisco Certified Network Professional (CCNP)
  • at Cisco
  • May 2002
Diploma, Cisco Certified Network Professional
  • at Cisco
  • May 2002
Diploma, Windows NT 4
  • at Micorsoft
  • September 2000

Microsoft Certified System Engineer (MCSE) in windows NT 4

Bachelor's degree, Communications
  • at Cairo University
  • May 1999

Specialties & Skills

Management Planning
IT Service Management
Microsoft SQL Server
Microsoft Share Point
Microsoft Exchange Server
Microsoft Project Professional
Microsoft Visio
Project Management Planning, Scope management, Time Management, Human Resource Management
IT Service Management
IT Policy defination and setting
Microsoft Office
Microsoft Operation Systems
Cisco switches configuration
Cisco PIX configuration
Cisco Router configuration

Languages

Arabic
Expert
English
Expert

Memberships

ISACA
  • Memeber
  • January 2008
PMI
  • Memeber
  • January 2007

Hobbies

  • Scuba Diving
  • Reading