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Ahmed Mahmoud

Technical Support

Location:
Egypt - Cairo
Education:
Diploma, Information Technology
Experience:
3 years, 9 months
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Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  3 Years, 9 Months   

November 2008 To September 2011

Technical Support

at blue mile (murabba.net.sa)
Location : Egypt - Cairo
Responsible for responding to customer technical tickets, troubleshoots their websites’ and server’s related issues and follow up with them to make sure that their issues have been resolved.

Responsible for monitoring, backups, disaster recovery, troubleshooting, application enhancements and modifications of web servers running on (RedHat, Centos).
January 2008 To November 2008

Technical Support

at alqafelh.com
Location : Egypt - Cairo
o Responsible for responding to customers’ technical tickets, troubleshooting customers’ websites’ & scripts’ issues and following up with them to make sure that their issues has been resolved or forwarded to the right department.

Education

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September 2011

Diploma, Information Technology

at NewHorizons
Location : Egypt - Cairo
Attended the nine month IT professional training scholarship in Unix System Administration track sponsored by NTI (National Telecommunication Institute) and Ministry of Communication & Information Technology (MCIT) at New Horizons training centre. (November 2010 -September 2011)
June 2009

Bachelor's degree,

at Cairo University
Location : Egypt

Specialties & Skills

Linux System Administration

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Solaris Unix Administration

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Oracle Certified Professional, Oracle Solaris 10 System Administrator

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• Configuring Windows Server 2008 Active Directory.

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• Configuring Windows Server 2008 Network Infrastructure.

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Network +.

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Oracle Certified Associate, Oracle Solaris 10 Operating System

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• Configuring Windows Server 2008 Active Directory.

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ICDL

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Network +.

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Oracle Certified Expert,Oracle Solaris 10 Network Administrator

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Oracle Certified Expert,Oracle Solaris 10 Security Administrator

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Security +

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Administration

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System Administration

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Oracle

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AIX

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Disaster Recovery

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Languages

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For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
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Arabic

Expert

English

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