Ahmed Mohey El-Deen, Technical Support Representative

Ahmed Mohey El-Deen

Technical Support Representative

Vodafone

Location
Egypt - Cairo
Education
Bachelor's degree, Electronics and Communication Engineering
Experience
0 years, 7 months

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Work Experience

Total years of experience :0 years, 7 months

Technical Support Representative at Vodafone
  • Egypt - Cairo
  • July 2013 to January 2014

1. Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing).
2. Provide relevant and accurate information (Services, Products & Policies)
3. Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.
4. Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.
5. Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.

Education

Bachelor's degree, Electronics and Communication Engineering
  • at Ain Shams University
  • November 2012

Specialties & Skills

Telecommunications
Communications Engineering
Electrical Engineering
Electronics
CADENCE

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

UMTS (Training)
Training Institute:
Egypt Telecom
Date Attended:
July 2010
Matlab (Training)
Training Institute:
Jelecom
Date Attended:
September 2009
Microcontroller (Training)
Training Institute:
Jelecom
Date Attended:
September 2008
Mentor graphics IC flow (Training)
Training Institute:
Ainshams University
Date Attended:
September 2011
NLP diploma (Training)
Training Institute:
Xplore
Date Attended:
July 2008