Technical Support Representative
Vodafone
Total des années d'expérience :0 years, 7 Mois
1. Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing).
2. Provide relevant and accurate information (Services, Products & Policies)
3. Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.
4. Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.
5. Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.