Ahmed Mohamed Gamil Mohamed, Service Manager

Ahmed Mohamed Gamil Mohamed

Service Manager

Demo

Location
Egypt
Education
Bachelor's degree, Accounting
Experience
19 years, 4 months

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Work Experience

Total years of experience :19 years, 4 months

Service Manager at Demo
  • Egypt - Cairo
  • My current job since September 2015

Delivers technical solutions to customers allowing them to maximize their investment in technology
Building upon solid IT project experience relative to their level, these consultants will assist customers in: The delivery of high quality engagements around a lot of technology’s solutions.
-Design and development of integrated solutions using the latest Microsoft products on premises and cloud
-Design and developed Solutions to our Customers Datacenter’s from passive network to servers and storage and software.
-Building and maintaining customer relationships.
-Ensuring that quality services are delivered with regard to the agreed SLA.
-Translated technical specifications into detailed product requirements.

Free IT Consultant at Free Lance
  • Egypt - Cairo
  • January 2015 to August 2015

-Delivers technical solutions to customers allowing them to maximize their investment in technology. Building upon solid IT project experience relative to their level, these consultants will assist customers in:
- The delivery of high quality engagements around Microsoft’s solution areas, technologies and products in diverse client environments.
- Stabilizing developed solutions using Microsoft methodologies in complex customer environments.
- Design and development of integrated solutions using the latest Microsoft products on premises and technologies.
-Design and developed Solutions using Microsoft Cloud services.

Service Deliver Manager at Global Brands Group
  • Egypt - Cairo
  • March 2013 to December 2014

-Translating customer requirements into working instructions for Delivery.
-Creating Procedure and Agreement Documents (PAD).
-Mitigating and solving escalations with urgency and determination.
-Providing detailed reports as per an agreed schedule, including management and account performance reports.
-Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization.
-Building and maintaining customer relationships.
-Ensuring that quality services are delivered with regard to the agreed SLA

Engagement Manager at Global Brands Group
  • Egypt - Cairo
  • August 2011 to February 2013

-Responsible for engagement delivery quality and customer satisfaction by structuring and managing deals through completion.
-Responsible for assembling the consulting delivery team and ensuring the team both structures and executes on the project implementation / problem solving methodology correctly and to the agreed budget.
-Manages engagement risk and delivery quality.
Establishes the processes to support the engagement by defining the project calendar, and defining deliverable acceptance and technical reporting procedures.
-Validating Technical project scope with presales team, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
-Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan.
-Defines with Presales team in advance the Technical acceptance criteria for each project deliverable.
-Evaluate and validate technologies.
-Map the Enterprise Architecture (EA) to the solution’s implementation.
-Improve the quality and usability of the solution in the market.
-Enterprise infrastructure Designing & Planning.
-Provide support so that customers have a positive experience buying and using the solution.

System Engineer at Egyptian Takaful
  • Egypt - Cairo
  • October 2009 to August 2011

-Managing all the daily tasks for the Network Infrastructure from Servers, Storage, Network, Software.
-Design and Implement a new infrastructure for the company using Microsoft Technology, HP Servers, HP Storage, HP network.
-Technology implemented “Exchange, TMG, Lync, System Center, SQL, Clustering service, Hyper-V”
-Handling all Technical issues, Servers side and Clint side.

System Administrator at EEC Group (Galva Factory)
  • Egypt - Cairo
  • January 2009 to October 2009

-Managing all the daily tasks for the Network Infrastructure.
-Changing the network from workgroup to domain.
-Planning and preparing for Active Directory 2003 infrastructure Implementing and Managing servers (ISA server, Exchange server, file server and print server)
-Implementing and managing antivirus solution for servers and clients (Forefront solution) Managing HR Attendance program.

System Administrator at Egyptian Company for petroleum
  • Egypt - Cairo
  • August 2005 to December 2008

-Managing all the daily tasks for the Network Infrastructure.
-Administrate, verify, and restore from backups.
-Replace defective hardware on clients and servers as necessary.
-providing technical support to top management users.
-Inspects and installs IT related hardware equipment and networking components.
-Providing technical solutions to all users

Education

Bachelor's degree, Accounting
  • at Suez Canal University
  • November 2005

Specialties & Skills

Cloud Computing
Project Managment
Team managment
Communication
Confidence
Perseverance and motivation
Problem solving
Teamwork
Ability to work under pressure

Social Profiles

Languages

Arabic
Expert
English
Expert

Training and Certifications

Veeam Certified Engineer (VMCE) v9.5 (Certificate)
Date Attended:
March 2018
MCSA : Office 365 (Training)
Training Institute:
Global Knowledge
Date Attended:
August 2015
Duration:
40 hours
Information Technology Infrastructure Library (ITIL v3) (Training)
Training Institute:
Global Brands
Date Attended:
November 2012
Duration:
80 hours
Project Management Professional (PMP) (Training)
Training Institute:
IT Egypt
Date Attended:
November 2013
Duration:
40 hours
Certified Information Systems Auditor (CISA) (Training)
Training Institute:
IT Egypt
Date Attended:
September 2011
Duration:
120 hours
Microsoft Certified Systems Engineer (MCSE) (Certificate)
Date Attended:
November 2008
Valid Until:
January 9999

Hobbies

  • Football, Swimming, Bowling, and horse riding