Senior HR Generalist
Rashideen Egypt (Cadbury)
Total years of experience :14 years, 0 months
Duties Include:
Recruitment & Selection:
• Assist in the annual manpower plan preparation in coordination with the head of departments.
• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner and ensure clear mutual understanding of staffing priorities.
• Conducting interviews on all levels.
• Utilize various recruitment channels to attract the best candidates.
• Follow up with the accepted candidates till fully on boarding and conduct new employees’ orientation.
• Organize and maintain an up-to-date filing system that provides quick and efficient reference for the HR Department.
• Conduct Exit interviews, analyze exit reasons, make turn over analysis, raise flags when there are common reasons and give proposals to solve it.
• Manage the development of the processes and tools to help leaders more efficiently select, promote, develop, manage and reward talents.
Performance Management:
• Provides training on performance management tools to all executives, managers on the process, the steps involved, their responsibilities, and the benefits to be gained by all, addressing each group's particular needs.
• Share in designing and implementing the performance appraisal system and the annual merit increase accordingly also, analyze the appraisal results and put action plans for the low performers.
• Provides managers with regular training on how to give feedback as well as on how to set objectives, coach and develop their employees.
Compensation & Benefits
• Participate in preparing the manpower budget based on market trends and in line with the business strategy.
• Share in designing an in-House salary survey, analyze the data and give recommendation to cover the gaps.
• Prepare the job offers in line with the manpower budget
Organizational Development
• Participate in developing the company’s policies & procedures.
• Track updates of Organizational Charts and Job Descriptions.
Duties Include:
• Assist in the annual manpower plan preparation in coordination with the head of departments.
• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner and ensure clear mutual understanding of staffing priorities.
• Conducting interviews on all levels.
• Utilized various recruitment channels to attract the best candidates.
• Follow up with accepted candidates till fully on boarding and conduct new employees’ orientation.
• Organize and maintain an up-to-date filing system that provides quick and efficient reference for the HR Department.
• Conduct Exit interviews, analyze exit reasons, make turn over analysis, raise flags when there are common reasons and give proposals to solve it.
• Coordinate the implementation of performance appraisal system, analyze the appraisal results.
• Share in designing an in-House salary survey, analyze the data and give recommendation to cover the gaps.
• Act as the first line support for any employee relations’ issues.
• Identify necessary moves for career development and strategic best fit in the form of necessary transfers, promotions.
Duties Include:
• Screen and Filter candidates' applications and CV against job requirements to establish a qualified database and pool of candidates.
• Conduct Initial phone screening interviews and Schedule for HR and technical interviews for different positions.
• Conduct HR interviews with potential candidates and
select qualified candidates for subsequent technical interviews of the business.
• Handles the communication and documentation of all hiring requirements for selected candidates in accordance to the company's policies and labor law regulations.
• Prepare job offers for selected candidates and assuring the candidate's effective joining date.
• Share in Preparing the monthly hiring gap analysis to ensure satisfying business requirements within the set turnaround time.
• Participate in different employment fairs and recruitment events.
Duties Include:
• Making phone calls & meeting presentation for recruitment & outsourcing services
• Dealing with multinational, international and local companies in several fields
• Receiving client's recruitment requests.
• Getting the best candidates by using all sources including head hunting, matching the requested experience with the qualifications on Cvs on the company's requests
• Interviewing the selected candidates in order to make sure that they are matching the per-determined criteria and qualified for the position.
• Set the interviews’ schedule for the short listed candidates.
• Follow up all recruitment activities till the final selection and hiring.
• Filling the Cvs& companies' contacts etc.
• Attending job fairs and any related events.
Duties Include:
• Sell OSN packages and provide customers with a wide base of product knowledge, packages and programming options to serve their needs.
• Achieve the monthly individual targets assigned by the Direct Sales Team Manager.
• Follow up on potential existing customers and aim to upgrade to higher packages.
• To ensure the set KPI’s are always achieved by implementing and adhering to the business rules and requirements.
• To complete customer subscription contracts in details and pass it to the relevant parties to process.
• Acting as first line support and assist customers who are facing technical problems with our services or direct them to the concerned parties when needed.
Duties Include:
• Provide Vodafone Egypt High value customers with all required information related to the company products and services with delighting them with a superior customer service.
• Applying FCR concept for all customers` inquires.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt High value Customers.
• Handle and retain all the customers’ complaints within the SLA.
• Handle all USB and mobile internet basic trouble shooting related issues.
• Supporting corporate queue by handling SME authorized and end-users inquires.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Implement high quality standards of Customer Service for high value customers through exceeding all KPI’s.
Strategic Planning Recruitment and Selection Training and Development Compensation and Benefit Employee Relations Human Resources Information System (HRIS) Labor Law
