Operation Supervisor and acting office administrator in EPPCO AVIATION
eppco/enoc
مجموع سنوات الخبرة :17 years, 3 أشهر
❖ Operation Supervisor and acting office administrator in EPPCO AVIATION (Minhad Airbase) April 2013 till Date.
➢ Supervise the staff and lead and motivate the team for effective and smooth operation.
➢ Taking Responsibility of all operation of receiving, storing of aviation fuel and refuelling/defueling of aircraft. Ensure availability of product by coordinating with Jebel Ali terminal for stock replenishment. Receive / Monitor receiving operation according to Quality Control Procedures.
➢ Using my team carry out the daily check on the fuelling equipment and the quality of the product in the fuelling equipment and maintain relevant records. Record breakdowns of fuelling equipment and inform Maintenance team on static facilities.
➢ Plan and Lead the movement of each operator in my team in my shift to ensure that all aircrafts refuelling's/defueling's done on time to avoid any delays or complaints.
➢ Maintain all the relevant records of receiving product. Ensure the Quality of product in the Depot static facility by carrying out QC Checks by my team and maintain the relevant records.
➢ Update all the fuelling nominations received from the customers.
➢ Ensure timely fuelling of aircraft with my team following all Quality Control and safety procedures.
➢ Stock Account all the activities in Oracle based ABC system.
➢ Maintain good communication with Customers, Shareholder, supply location, Superiors and peers by means of e mail / phone / Shift log / in person.
➢ Plan and ensure sufficient manpower is available for the smooth and effective operation. Respond and resolve customer inquiries and complaints promptly.
➢ Perform the spot checks on my team to ensure that the staff is following the safety procedures.
➢ Following up with the UAE Air force (GHQ) officers for all the aviation fuel invoices and delivery tickets for payment and preparing the daily stock reports for them.
➢ Carrying out the administration work (preparing the gate security passes, handling complaints from military and all the customers, reporting to ENOC head office and receiving instructions from them, handing over the tickets to ENOC AVIATION)
➢ Monitor the stock loss whether it is within limit.
➢ Requesting and following up for Bridger's depending on the Tank ullage and flight pattern.
SHIFT SUPERVISOR
AIRCRAFT REFUELING OPERATION SUPERVISOR
❖ Aviation fuel operator in EPPCO AVIATION (Dubai International Airport DXB) Jan 2010 till Oct 2012.
➢ Doing all tasks assigned to me (refueling/defueling/daily checks/quality checks)
➢ Supporting my colleagues in case of any breakdown as a member of the teamwork.
Emirates National Oil Company (ENOC)
❖ Site Supervisor, ENOC Petrol Stations. May 2008 till Jan 2010.
➢ Responsible for the whole site operations during my shift.
➢ Handling customer complaints.
➢ Preparing site's financial reports and worksheets.
➢ Handling suppliers and maintaining wet and dry stock.
➢ Professionally keeping the perfect image of an aqua store.
➢ Achieving site targets and goals through team leading.
➢ Handling all cash and credit transactions.
AIRCRAFT REFUELING OPARTION SUPERVISOR
❖ Telephone Operator (5/2007__7/2007)
❖ Front desk agent (11/2007__12/2007)
❖ Seeking; A job where I can improve my knowledge and my abilities, do my best and get a suitable substitute and to get Promoted in positions to satisfy my ambition.
❖ About Me: ❖ Fast learner with a presence of mind.
❖ High self-confidence.
❖ Carry out instructions.
❖ Able to ask for help.
❖ Able to work under pressure.
❖ Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
❖ Able to multi-task.
❖ Guest service center agent (8/2007__10/2007)
• English language course from the American University in Cairo in 2007. • ICDL License in 2007. Trainings attended: • Environment, Health and Safety trainings in ENOC. • Fire Fighting trainings. • First Aid trainings. • Teamwork leadership training.
Qualifications and Certificates: • Holds a Bachelor of law from Mansoura University in 2006.