Senior Sales Executive & Operation Manager.
Momento Light System & Led Screen.
Total years of experience :22 years, 6 months
As Senior Sales Executives role :
• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
As Operation Manager duties and responsibilities Role :
By managing day-to-day activities, analyzing statistics and reading and writing reports, interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.
Other duties and responsibilities include:
• Planning and controlling change.
• Managing quality assurance programs.
• Researching new technologies and alternative methods of efficiency.
• Overseeing inventory, distribution of goods and facility layout
Handling first and second line support for 5000+ users worldwide.
Responding to user calls through the central IT Support Helpdesk Number.
Categorizing and classifying user interactions and determining correct priority based on the impact and urgency.
Ticket Registration, Resolution or Assignment using HP Service Manager.
Supporting VIP users as per Policy of ADIB.
Coordinating between internal support groups and users to ensure that tickets are resolved as quickly as possible.
Escalating and reporting critical incidents to respective Team leads, Applications owner & IT management.
Installing, configuring and troubleshooting Banking applications on user’s Machines.
Deploying tasks and software installation using through HP LANDesk.
Managing and installing Citrix client, MacAfee agent, Antivirus, Endpoint Encryption and DLP.
Using MacAfee ePO console to Generate Bypass code.
Analyzing system performance and finding permanent solutions for problems.
Cargill EGYPT Dec 2010 - February 2015
Senior IT Service Desk and Support Analyst Egypt - Dubai.
• Receiving incidents requests through helpdesk mailbox and call center and Follow up with customers to ensure issue has been resolved.
• Using BMC Remedy ITSM: Creating tickets, managing queues, resolving, distributing jobs among team and escalating as necessary.
• Providing first and second line support.
• Establishing working relationships with others and providing communication of activities.
• CommVault backup & recovery installing, monitoring and troubleshooting.
• Participating in Disaster recovery plan.
• Imaging and deploying software using Altiris and Microsoft System Center.
• Train computer users.
• Maintain daily performance of computer systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Support of the Company’s PCs, printers, servers, and related equipment.
• Performing PC maintenance, upgrades and configurations.
• Document internal procedures
• Assist with onboarding of new users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Projects:
Assisting in the Integration project for 100 users into the Cargill network
Migrating 100+ users from Windows XP to Windows 7 with minimal impact on business
Assisting in the initiation of centralized helpdesk support model for Mid-East & North Africa
National Stevedoring Co. Feb 2000 - Jane 2010
Automation Control Room Operator
• Monitoring and controlling all facility equipment, Monitoring of all fire alarms within the facility, Monitor 2 receiving and 5 bulk load-out scales the
• Manages grains load out of the facility, Monitor, handle, and execute product loading plans, preparing equipment for repairs, training and assisting other operators as required.
• Analyze the ingoing and outgoing quantities and make reports to the operations & top management, Make reports for the maintained department for the daily shift downtime.
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• 1998 Pan Arab Tele – communication institute Alexandria, EG League of Arab states , Pan Arab Tele – communication – Authorized to operate "GMDSS" (General Maritime Distress And Safety System) Equipment and sub – systems on land, on board ships and aircrafts in accordance with the international disposition and regulations. • Certificate from The ministry of communication and information technology The degree of success 669 A total sum of the Great 900
• 1996 Gamal Abd-El Nasser High School.