Enterprise Management Solutions Consultant
Online Modern Solutions
مجموع سنوات الخبرة :15 years, 8 أشهر
• Providing solutions based on HP BTO suit to HP clients to tackle their Business pains.
• Participate in projects planning, defining requirements, scope management, time management, and solutions development.
• Support presales and sales team through Proof of Concept delivery, RFP response, solutions sizing and scope management
• Building IT service models for impact and root cause analysis.
• Emulating End-Use experience and monitoring Real User transactions to help the clients identify their problems, bottlenecks and to monitor critical business applications.
• Customizing Business Service Management Reports and dashboards for top management.
• Measuring and reporting different Key Performance Indicators (KPIs) using SLAs against critical business applications
• Manage products deployment at client’s site with all troubleshooting required.
• Implementing End to End solutions to manage and monitor critical Business Applications such as SIEBEL, TIBCO, SAP, etc….
• Occasionally responsible for providing a detailed technical design for enterprise solutions and often lead small to medium technical projects.
• Engagements:
1. Commercial International Bank (CIB) -Egypt
2. Crédit Agricole Bank (CAE) - Egypt
3. Cairo Metro Organization (CMO) -Egypt
4. Dubai Municipality -Dubai
5. Central Bank of Egypt - Egypt
6. Central Bank of Oman - Oman
7. Abu Dhabi Islamic Bank (ADIB) - Egypt
8. AlHilal Bank (AHB) - Abu Dhabi
9. ASPIRE - Qatar
10. Safaricom (Vodafone) - Kenya
11. DU (Telecommunication company) - Dubai
12. DP World (Dubai Ports) - Dubai
13. TEDATA -Egypt
14. Etisalat - Egypt
15. Information Technology Authority - Oman
• HP BTO platforms administration.
• Integrated new services/Application for IN, VAS, and NSS with HP Performance Suite through SNMP traps.
• Managed and Monitored Enterprise Applications such as but not limited to: MS Exchange, MS SQL, MS Active Directory, Oracle Database, IBM DB2, Siebel, Websphere and Oracle Application Servers
• Installed Agents for monitoring servers O.S and performance.
• Participated in gathering business requirements from different technology departments and providing solutions based on HP BTO applications.
• Automation of alarms notification via E-mail/SMS.
• Automation of measuring service availability process for end-users.
• Integrated different HP products with each other to maximize the efficiency of monitoring different business applications.
• Management of internal projects that requires coordination with other departments
• Resolved most incidents on all Services (Telecom and Infrastructure)
• Performed initial troubleshooting on all incidents to ensure customer satisfaction.
• Automated the invoicing process & improved e2e billing lifecycle, automating 70% of the process resulting in improved cash flow & reduced risk of invoice discrepancies
• Responsible for managing the e2e incident management process relating to networks, hosting & cloud integration for the company’s largest client; ZAIN Ghana
• Ensured compliance to jeopardy management process to eliminate SLA breaches
• Maintained correct processes & procedures for ticket management, escalations & client liaison
• Delivered continuous improvements across e2e process to improve customer satisfaction
Math: A Biology: A Chemistry: A Physics: A Accounting: A English: B Business Studies: B AS Levels: Math : A Accounting: A Chemistry: A Biology: B