Total Years of Experience: 15 Years, 7 Months
March 2015
To Present
Senior Infrastructure Consultant
at Ingram Micro
Location :
Saudi Arabia - Riyadh
- Design, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data infrastructure.
- Ensure high availability of enterprise Storage and data platforms that support internal employee business functions and external customer contact.
- Troubleshoot and remediate issues affecting the operation of the data infrastructure.
- Assist with planning and implementing systems.
- Document the design, operation and troubleshooting of technology platforms and procedures.
- Ensure high availability of enterprise Storage and data platforms that support internal employee business functions and external customer contact.
- Troubleshoot and remediate issues affecting the operation of the data infrastructure.
- Assist with planning and implementing systems.
- Document the design, operation and troubleshooting of technology platforms and procedures.
December 2013
To March 2015
Pre - Sales Engineer
at Aptec Distributions – KSA
Location :
Saudi Arabia - Riyadh
- Working on leads from the beginning with partners on end user’s requirements and recommending, positioning and sizing the suitable solution related to storage needs.
- Managing the pre-sales cycle for NetApp customers along with technical overview for the solution.
- Managing the pre-sales cycle for NetApp customers along with technical overview for the solution.
March 2012
To December 2013
Infrastructure Consultant
at Ingazat Information Technology
Location :
Egypt - Cairo
Start the engagement with the customers to analyze the customer requirements and translate & manipulate them into a total solution that is technically feasible and is commercially viable.
- Participate and own onsite/remote professional services delivery of the projects implementation.
- Being the direct point of technical contact and escalations to provide high quality technical support to INGAZAT customers.
- Delivering a Professional Technical Proposal for INGAZAT solutions based on the customer requirements which comply with the vendor Best Practices.
- Define the project schedule, requirements and prerequisites and set the project plan for the solutions are delivered by INGAZAT.
- Delivering a design and awareness sessions to the customer in order to make him familiar with the new technologies and to take the right the decisions that comply with the business needs.
- Participate in emergency (after-hours) technical support activities for the customers that have 24 × 7 support contract with INGAZAT.
- Creating the solution documentations in both pre-sales phase and post-sales as well such as High-Level Design, Law-Level Design and Configuration guide for INGAZAT Customers.
- Delivering a handover and solution awareness sessions the customers after finalizing the project implementation phase to ease the administration procedures of the new system the customer.
- Participate and own onsite/remote professional services delivery of the projects implementation.
- Being the direct point of technical contact and escalations to provide high quality technical support to INGAZAT customers.
- Delivering a Professional Technical Proposal for INGAZAT solutions based on the customer requirements which comply with the vendor Best Practices.
- Define the project schedule, requirements and prerequisites and set the project plan for the solutions are delivered by INGAZAT.
- Delivering a design and awareness sessions to the customer in order to make him familiar with the new technologies and to take the right the decisions that comply with the business needs.
- Participate in emergency (after-hours) technical support activities for the customers that have 24 × 7 support contract with INGAZAT.
- Creating the solution documentations in both pre-sales phase and post-sales as well such as High-Level Design, Law-Level Design and Configuration guide for INGAZAT Customers.
- Delivering a handover and solution awareness sessions the customers after finalizing the project implementation phase to ease the administration procedures of the new system the customer.
October 2011
To March 2012
Technical Support
at TEData
Location :
Egypt - Cairo
- Provide simultaneously solutions for customers regarding my knowledge, information and company's guidelines and tools.
December 2007
To January 2011
Network Assistant
at Shatcy
Location :
Egypt - Cairo
I worked as network assistance
to manage the company's network and provide solutions to clients with answering their inquiries.
to manage the company's network and provide solutions to clients with answering their inquiries.
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