IT Infrastructure Backoffice and Account Management Team Leader
etisalat misr
Total years of experience :16 years, 9 Months
- Prioritize and manage Team Tasks.
- Measure Each Team member performance.
- Measure whole Team performance.
- Training for New Team members.
- Coaching and giving feedback to Team Members.
- Handling Network Tasks such as changing VLAN configuration, Port Security and managing Stores.
- Handling System Administration Tasks such as DHCP, DNS, Active Directory, Exchange Services and File Server issues.
- Handling Network Tasks such as changing VLAN configuration, Port Security and managing Stores.
- Handling System Administration Tasks such as Citrix Seerver Issues, DHCP, DNS, Active Directory, Exchange Services and File Server issues.
Manage and support all client-side related projects, when it comes to new services
provided, or new ideas introduced, for client machines located inside main
buildings and in remote locations.
Acting as Second line of Support for supporting all Etisalat employees with their
IT hardware and software related problems.
Manage and Administrate Active Directory Objects creation, deletion, updating and cleanup.
Working with other teams (Network, security, etc-) in projects related to client side.
-(Windows\{winxp, win7, win 8, win 10\}
-Office\{2003, 2007, 2010, 2013\}
-HP and Remedy Trouble Ticket systems, SCCM remote tools
-Hardware(Printers, BarCodes, etc.).
IT Support for all Etisalat remote offices and stores all over Egypt.
provide help to our collegeaues who are facing problems with their pc
provide help to our collegeaues who are facing problems with their pc