System Engineer & Technical Support
Global Enterprise Technology
Total years of experience :22 years, 2 Months
Jun 2007 - Present Global Enterprise Technology ( Sultan Special System)
System Engineer & Technical Support
• Installing and troubleshooting the database software (i.e. E-dirham - Toppan system- barcode -server - label printer- capture camera) and all devices attached to the system (i.e. camera - all printer - desktop - laptop) while at the same time handled training all employees. Clients in which this service was executed for are the following: IT Engineer
• Work collaboratively with team members when assigned to work as part of a team.
• Monitoring the performance of our system and recommends the necessary changes to increase work efficiency.
• Emloyee training on software & PC usage.
• Troubleshooting network problems.
• Create new domains and connect computers to these domains.
• Install and configure network applications (Windows 2000 server & 2003 server, DNS, VPN, DHCP and RAS)
• Installing, implementing and administrating resources, managing & troubleshooting hardware devices, monitoring and optimization of system performance and reliability, protocols & sevices.
• Installing, configuring and troubleshooting Active Directory, DNS for the Active Directory and components of Active Directory.
• Configuring mail settings for the internet and performed any additional technical aspects for the network & Connecting remotely to the other Pc's for supporting and maintenance.
Site Engineer
• Emigration (Abu Dhabi - Alain) AS Technical Support for Toppan
System for Issue Emigration.
• Police Department (Abu Dhabi - Alain - Western) of Issue Driving
• Oil Department ( Zadco - Adnoc - Casco) AS Technical Support
For Toppan system For Issue Employer License.
• Police Department (Abu Dhabi) Issue Asserting for Visitor of Oil Sites As system engineer for all Projects.
Other Activities: • Presenting new products to customers.
• Providing products & application training lessons to staff & customers.
Feb 2006 - May 2007 SMART SYSTM COMPANY (ABU DHABI U.A.E)
System Engineer
• Installing and troubleshooting the database software (i.e. E-dirham - Epos
barcode -server -Q-win system - label printer - & Nisca)
While at the same time handled training all employees. Clients in which this
service was
Executed for are the following: ➢ Preventive Medicine Department (Abu Dhabi- Mussafah- Madina zayed - Dalma - Ghayasi- Elsilaa - Elrewes)
➢ Emigration (Western- Abu Dhabi)
➢ El Mafraq Hospital (Western)
➢ E-dirham in (Abu Dhabi)
April 2004 -Jan 2006 610 Computers Company (Abu Dhabi, U.A.E)
IT Engineer
• Assemble PCs and load them with the appropiate systems according to the customer needs.
• Troubleshoot and resolve users' computer related problems that encountered while running system applications or hardware devices.
• Work collaboratively with team members when assigned to work as part of a team.
• Monitoring the performance of our system and recommends the necessary changes to increase work efficiency.
• Emloyee training on software & PC usage.
• Knowledge of installing computer cable, testing the data wiring, and troubleshooting of wiring and their related equipments.
• Troubleshooting network problems.
Feb 2002-Mar 2004 Ebad El-rahman General contracting Co. Cairo, Egypt
IT Engineer
• Installed, maintained and did testing and commissioning for the network
• Handled all IT related matters in the company
June 2003 Bachelor of Computer Science High Institute For lucubration Quality Ain Shams University, Cairo, Egypt Major: Computer Science Grade: V. Good Graduation Project: IT Organization Management Software: It was a Simulation program to run and manage information technology firms and organizations; Visual Basic 6 was the programming language To obtain a challenging job (such as administering networks and systems or supporting multiple users' applications) in the IT Department in a dynamic organization that will give me the opportunity to utilize my education background and my skills in Information Technology in a mutual manner Graduation Grade: Very Good. Computer Skills and Qualifications