Merchandisers Manager
LG Mobiles
Total years of experience :29 years, 2 months
• Planning product ranges and preparing sales and stock plans in conjunction with buyers.
• Liaising with buyers, analysts, stores, suppliers and distributors.
• Maintaining a comprehensive library of appropriate data.
• Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales.
• Producing layout plans for stores, sometimes called 'statements'.
• Forecasting profits and sales, and optimizing the sales volume and profitability of designated product areas.
• Planning budgets and presenting sales forecasts and figures for new ranges.
• Controlling stock levels based on forecasts for the season.
• Using specialist computer software, for example to handle sales statistics, produce sales projections and present spreadsheets and graphs.
• Analyzing every aspect of bestsellers (for example, the bestselling price points, colors or styles) and ensuring that bestsellers reach their full potential.
• Maintaining awareness of competitors' performance.
• Monitoring slow sellers and taking action to reduce prices or set promotions as necessary.
• Gathering information on customers' reactions to products.
• Analyzing previous season's sales and reporting on the current season's lines.
• Making financial presentations to senior managers.
• Accompanying buyers on visits to manufacturers to appreciate production processes.
• Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates, and completing the necessary paperwork.
• Identifying production and supply difficulties and dealing with any problems or delays as they arise.
• Managing, training and supervising junior staff.
◾Introduce, promote and sell Decorative products to allocated customers and geographical territories through regular visits to maintain good relationship and obtain market information.
◾Follow-up on Distributors within allocated geographical territories by co-ordinating and monitoring closely with Dealer/Distributor personnel to ensure JOTUN products are used and to achieve sales budget.
◾Following-up TPS and their requirements, from our product range from our dealers & Sub - dealers
◾Building good relations, with interior designer's offices.
◾Responsible for sub-dealers, and their requirements and relationship with our distributors.
◾Securing small projects and specifying them and prepare deliveries through distributors.
◾Co-ordinate with Customer Service, Laboratory, Technical Service, financial and credit departments to ensure timely delivery, good customer service and achieve company goals.
◾Follow up collection to ensure customer payment is received within agreed term to achieve budgeted days outstanding.
* Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
* Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales.
* Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
* Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
* Coordinate various departments’ participation in servicing accounts.
* Develop and conduct persuasive verbal sales presentations to prospective clients.
* Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
* Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
* Prepare correspondence to customers, internal booking reports and file maintenance.
* Participate in daily business review meeting, per-convention meetings, training and other sales-related meetings as required.
* Attend trade shows, community events and industry meetings.
* Perform any other job related duties as assigned.
* Daily visiting the set of accounts given.
* Submitting the daily report to the team leader.
* Achievement of the target given on daily basis.
* Doing sale desk on regular basis on the set of accounts given.
* Maintaining the basic discipline in the office.
* Following the complete grooming standards.
* Attend time to time training given.
* Filling the customer application form with complete hygiene.
* Maintain the quality of sale.
• Responsible for the sales target set for the business
• Responsible for detailing and selling pharmaceutical products to healthcare professionals
• Service accounts, develop prospects, co-ordinate sales and marketing initiatives, market data collection
• Perform account management
• Set clear objectives and develop strategies for each account to drive penetration and growth
• Establish good rapport with decision makers (at all levels)
• Service & maintain existing business (contracts, quotations, tenders, relationship management)
• Proactively seek new business opportunities to secure
• Track account sales (sales, penetration rates and market share)
• Establish sound understanding of customer needs, challenges, competition, key trends etc.
* Greet and register incoming guests.
* Process guest folios and collect payment.
* Administer and manage cash handling responsibilities.
* Handle guest requests and concerns promptly and with courtesy.
* Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
* Maintain efficient and effective flow of information with guests and all internal departments.
* Handle additional duties as needed by guests or management.
* Operates front office posting software.
* Obtains the house bank and keeps it balanced.
* Completes cashier pre-shift supply checklist.
* Completes guest check-in procedures.
* Clarifies customers question or concerns about the charges on their bills.
* Maintains adequate supplies of outlet stationery for cashiers.
* Assists with distribution of month end reports as directed by accounts or front office manager.
* Attends meetings as required.
* Maintains a track of all high balance guests.
* Check and follow up on all bills on hold.
* Check the billing instructions are correct for all expected departure guest sns setup required auto routing or auto transfer on the PMS / Guest folio.
* Give on the Job training for new staffs.
* Follow up on all deposit dues / deposit to be paid.
* Post charges to guest accounts.
* Handles paid-outs.
* Transfer guest balances to other accounts as required.
* Cashes checks for guests following the approval policy.
* Completes guest check-out procedures.
* Settles guest accounts.
* Dispenses guest records after the guest checkout
* Handles cash, traveler's cheque, credit cards and direct billing requests properly.
* Posts non-guest ledger payments.
* Makes discount adjustments.
* Disperses guest record upon check-out.
* Balances department totals at the close of the shift.
* Balances cash at the close of the shift.
* Manages safe deposit boxes.
* Assists Front desk staff on check in as an when required.
* Answers incoming calls.
* Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
* Places outgoing calls.
* Receives guest messages and deliver the same to the guest.
* Logs all wake-up call requests and performs wake-up call services.
* Provides information about hotel services to guests.
* Understand the telephone operator board or PBX switchboard operations.
* Provides paging services for hotel guests and employees.
* Knows what action to take when an emergency call is required.
* Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
* Assists in reporting telephone equipment or service complaints and problems.
* Trains or assists wit training new telephone operators in performance of job duties.
* To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
* Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
* Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
* Keep records of calls placed and received by all departments and recording the call charges.
* Setup conference calls in different locations and time zones.
* Update directory information on the front office software.
* Provide relay service for hearing-impaired guests.
* Following telephone etiquette.
• The Higher Institute for Hotel and Travel, Cairo. • Bachelor Degree of Hotels Management, May 2003. • General Cumulative grade - Good.
