Sr. IT Project Manager / Service Delivery Manager PMP ITIL ISO27001
Independent Consultant
Total years of experience :15 years, 7 Months
Technical Management, Risk Management, Gap Analysis, Process Manager, Planning using Operation Research, Staffing, Developing Budget, Customer Satisfaction, Stakeholder Engagement, Strategic Planning & Value Management, IT Business Alignment, Agile Project Management Process, Problem Solving, Data Center Management, Recommend & Implement appropriate tools and Project management software’s.
Delivering consultation training and Auditing for EGYBYTE customers in Business /Service/ project
Management and Information Security Management, ITIL, ISO/IEC 27001 LA, ISO/IEC 20000 LA /LI,
Cloud Services, .
March 2013 - September 2013
●Ensure that all following day-to-day Operational Activities are carried out in timely and reliable way:
- Procedural/Managerial activities (Event/Incident/Problem management...).
- Controlling activities (Monitoring/Reporting/Backups...).
- Technical activities (tech. support, consultations).
●Direct unit resources to apply ITIL Services framework.
●Defining, analyzing, planning, measuring and improving all aspects of the Availability and Security of IT services. and managing associated risks.
Establish Data Center unit to provide IT Services to ILA Corporate entities and ILA Customers based on SaaS/PaaS Cloud Architecture Services.
• Perform similar functions to what listed in below position -Infrastructure & Security Manager - in Netsignature.
Position (A): Infrastructure & Security Manager (8/2011 -12/2011).
Job Roles:
Direct unit resources to deliver the IT services aligned to business objectives.
Ensuring that IT services and infrastructure are able to deliver the agreed OLA /SLA performance on time, with cost effective manner.
Defining, analyzing, planning, measuring and improving all aspects of the Availability and Security of IT services. and managing associated risks.
Ensure that all following day-to-day Operational Activities are carried out in a timely and reliable way:
Procedural/Managerial activities (Event/Incident/Problem management...).
Controlling activities (Monitoring/Reporting/Backups...).
Technical activities (tech. support, consultations).
Position (B): Operation & Security team lead (8/2009 -8/2011).
Job Roles:
Lead a team of technical specialists to Design, Implement and Support secure and commercial IT services “ex. M-Currency project, Cashless environments, …” using Linux Operating System & Open Source applications.
Supervising the following technical parts of company projects: Network Infrastructure, DB Administration, Application Admin, System Operation and Security, to insure Availability, Scalability, Reliability and Serviceability achieved by design.
Internal IT Security Consultant (set up Sec.Policies, Investigate Sec. incidences, security awareness etc…)
Perform team capacity building to enhance their Tech. /Soft skills.
Business Administration