Senior Collaboration Engineer
Alrajhi Bank
Total years of experience :17 years, 1 month
Environment Duties and Responsibilities
Working with Cisco to enhance Al-Rajhi Bank UC environment to meet Cisco best
practices.
Upgrading CUCM v11.5 to CUCM v12.6
Installation and Configuration of CUCM, Unified Presence and Unity Connection.
Configure VG’s and SIP Circuits.
Configure Call Routing, dial-peer and FXO Module to connect PSTN for new branches.
Managing and maintaining over 400 branches VG’s and IPT.
Managing and maintaining Al-Rajhi Bank internationals branches CUCM (Jordan and Kuwait).
Managing and maintaining billing system.
Managing and maintaining Phone Lock App.
Install and configure Cisco Meeting Server (CMS) Cluster and CMSR.
Configure CMS Web-RTC over Expressway.
Integrate Cisco CMS with CUCM, TM Sand AD.
Configuring Cisco Jabber MRA, Devices MRA and B2B.
Installation and Configuration Expressway-C&E Clusters.
Managing and maintaining Cisco WebEx Control Hub.
Managing and maintaining Cisco WebEx Meeting and Events.
Installation of EX Series codec: EX60 and EX90.
Installation of SX Series: SX20 and SX80.
Installation of DX Series: DX650 and DX80
Installation of MX Series: MX300G2, MX700 and MX800.
Installation of WebEx room Series: Kit Mini, Kit, Kit Plus and Kit Pro.
UCS Server B6k and B7k Deployment: UCS C220 and C240.
Managing, Monitoring and troubleshooting Video Conference Endpoint in HQ and
branches.
Install and configure Telepresence Management Suite (TMS & TMSXE).
Integrating TMS with CUCM
. Integrating TMSXE with MS Exchange to allow users to book VC meeting via CMS.
Working with Microsoft to integrating MS Team with Polycom.
Environment Duties and Responsibilities
Working with Cisco to marge NWC CUCM clusters to one cluster centralized in HQ.
Upgrade and migrate CUCM v8.6 and v11.5 to CUCM v12.x
Installation and Configuration of CUCM, Unified Presence, Unity Connection &VG.
Install and configure Cisco Meeting Server (CMS) and CMSR.
Configure CMS Web-RTC over Expressway.
Integrate Cisco CMS with CUCM, TMS, Avaya, AD and SFB.
Configuring Cisco Jabber MRA, Devices MRA and B2B.
Installation and Configuration Expressway-C&E Cluster.
Managing Video Conference servers, Cisco Infrastructure ((VCS) / Controller - (VCS) /
Expressway.
Integrating VCS with all systems CUCM, Avaya, CMS and Skype for business.
Installation of C Series codec: C40 and C60
Installation of EX Series codec: EX60 and EX90.
Installation of SX Series: XS10, SX20 and SX80.
Installation of DX Series: DX650, DX70 and DX80
Installation of MX Series: MX200G2, MX300G2, MX700 and MX800.
Installation of WebEx room Series: Kit Mini, Kit, Kit Plus and Kit Pro.
UCS Server B6k and B7k Deployment: UCS C220 and C240.
Managing, Monitoring and troubleshooting Video Conference Endpoint in HQ and
branches.
Install and configure Telepresence Management Suite (TMS & TMSXE).
Integrating TMS with CUCM.
Integrating TMSXE with MS Exchange to allow users to book VC meeting via CMS.
Adding smart licenses
Adding NWC smart account, virtual account & satellite.
Synchronizing Licenses with Cisco cloud.
Installing and configure Right Fax.
Managing and troubleshooting Audio System in all Meeting Rooms.
Receiving and responding to incoming help desk calls and tickets using standard IT Service Desk procedures to support users.
Avaya IPT installing and Troubleshooting.
Video Conferencing using Cisco Infrastructure (VCS) install & troubleshooting
Providing1st level support for IT Desktop issues, supporting Windows/Mac clients and NWC(National Water Company) applications like E-mail, CC&B, ERP, MS Lync2010 & 2013 and all Intranet Issues.
Install, maintain, diagnose and repair PC Hardware, software, Printers and other IT
Peripherals.
Install anti-virus software and ensure virus definitions are up-to-date.
Responsible for logistic support of installations, upgrade, duties also include determining hardware specifications for Servers and Pc’s, configuration, troubleshooting, and providing support to the users.
Creating and managing public folders, creating multiple storage groups and stores for Administration of scalability, efficient management and to enhance reliability
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
Involved in the rollout of software updates and patches
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Provides system Installation, configuration, and maintenance Microsoft Windows client operating systems, XP, Vista, 7, 8, 8.1, 10 Windows, Microsoft Office up to Office 2013 & MS outlook up to 2013
-Configure CISCO Router.
-Configure CISCO switches VLAN’s, VTP.
-Cisco IPT.
-Building infrastructure (UTP & Fiber Optic).
-Support for management of many segments of the network.
-Troubleshooting layer 1, 2&3.
-Test Fluke (UTP & Fiber Optic).
-CCTV Cams, videoconferencing.
Bachelor of Education Technology and Information.