Total Years of Experience: 11 Years, 11 Months
June 2021
To Present
PC After Sales Operation & Development Executive
at GB Auto
Location :
Egypt - Cairo
Perform All GB Service Centers Performance Evaluations.
Provide Support & Training to Service departments when required.
Ensure SOP is applied for all service processes.
Improve/Develop SC Operations & Performance.
Monitor & solving problems related to SC KPIs.
Provide Support & Training to Service departments when required.
Ensure SOP is applied for all service processes.
Improve/Develop SC Operations & Performance.
Monitor & solving problems related to SC KPIs.
January 2019
To February 2021
Reception Supervisor
at Qatar Automobiles Company
Location :
Qatar - Doha
that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
•Ensure high level of Customer Satisfaction for customer retention and business development.
•Ensure proper delivery of the vehicle to the customer.
•Follow-up night shift Job cards, and handed over morning shift job cards to ensure timely delivery of the vehicle to customers, with jobs carried out completely.
•Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
•Technical Trainer & Technical support Engineer (April 2020) :
•Develop a schedule to assess training needs.
•Consult with other trainers, managers, and leadership.
•Track and compile collected data.
•Conceptualize training materials based on data and Mitsubishi Training materials.
•Communicate training needs and online resources.
•Create training strategies, initiatives, and materials.
•Maintain a database of all training materials.
•Review employee performance and learning.
•Coordinate and monitor enrollment, schedules, costs, and equipment.
•Ensure high level of Customer Satisfaction for customer retention and business development.
•Ensure proper delivery of the vehicle to the customer.
•Follow-up night shift Job cards, and handed over morning shift job cards to ensure timely delivery of the vehicle to customers, with jobs carried out completely.
•Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
•Technical Trainer & Technical support Engineer (April 2020) :
•Develop a schedule to assess training needs.
•Consult with other trainers, managers, and leadership.
•Track and compile collected data.
•Conceptualize training materials based on data and Mitsubishi Training materials.
•Communicate training needs and online resources.
•Create training strategies, initiatives, and materials.
•Maintain a database of all training materials.
•Review employee performance and learning.
•Coordinate and monitor enrollment, schedules, costs, and equipment.
March 2017
To December 2018
Service Advisor
at Qatar Automobiles Company
Location :
Qatar - Doha
confirming and preparing for appointments to expedite the customer's service experience.
•Greeting customers in a timely and friendly manner.
•Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection.
•Producing repair orders for customers with full transparency including cost and time estimates.
•Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
•Follow-up with customers on the status of their vehicle.
•Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
•Greeting customers in a timely and friendly manner.
•Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection.
•Producing repair orders for customers with full transparency including cost and time estimates.
•Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
•Follow-up with customers on the status of their vehicle.
•Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
September 2015
To February 2017
Service Advisor
at GB Auto
Location :
Egypt
over the customer’s vehicle after service.
•After Service follow up.
•After Service follow up.
January 2015
To August 2015
Service Advisor
at ALJ-Auto Jameel (Authorized Ford & Daihatsu Service Center)
Location :
Egypt
Follow & implement ALJ 7 steps service Procedures:
•Appointment Procedure.
•Appointment Procedure.
October 2013
To October 2014
Service Advisor
at United Cars Alman
Location :
Qatar
January 2012
To October 2013
Service Advisor
at Ford Egypt (Authorized Ford Service Center)
Location :
Egypt
Customer about necessary service for routine maintenance.
•Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
•Ensures that customers vehicles are fixed right 1st time. Ensure that repair estimates are reasonable.
•Ensure that repairs are carried out within promised delivery time & estimated cost.
•Customer complaints handling.
•Follow & implement Service Advising Steps: Appointment -Reception -Writing-up repair needs-Monitoring work in progress-Final check for delivery- Job explanation at delivery-Post service follow-up.
•Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
•Ensures that customers vehicles are fixed right 1st time. Ensure that repair estimates are reasonable.
•Ensure that repairs are carried out within promised delivery time & estimated cost.
•Customer complaints handling.
•Follow & implement Service Advising Steps: Appointment -Reception -Writing-up repair needs-Monitoring work in progress-Final check for delivery- Job explanation at delivery-Post service follow-up.
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