Sales Coordinator
Booking.com
Total years of experience :18 years, 2 Months
Booking.com KSA (the company behind Booking.com™, the market leading online hotel reservation service in the world)
As a Coordinator my main task is to provide support in building the hotel webpages and training the new hotels on how using Booking.com’s extranet and systems can improve their availability and supply. I also provide support to Booking.com with new hotels, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. Furthermore I offer support to the Account Managers with various tasks at the office.
- Tasks:
• Liaison person for hotels to contact when they have questions and the Account Managers are unavailable;
• Providing support to hotels or Booking.com BV in building the webpage for hotels and/or maintaining hotel information on the Booking.com website;
• Verify that the website has accurate information on hotels and pictures of newly registered hotels;
• Delivering training to new hotels on how to use Booking.com’s extranet and rates & availability system;
• Advise hotels regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
• Providing hotels with information and advice by mail and email, including follow-ups;
• Looking after IT/administrative related tasks;
• In consultation with the Account Managers, provide information support to Booking.com for new hotels;
• Liaise with hotels to ensure information is up to date;
• Check statistics in the control room and follow up;
Pullman Zamzam Makkah 1315 Rooms
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah,
Job purpose of Reservations agent is to handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.
Key duties/responsibilities of Reservations agent:
1. Keep up to date with knowledge of phone system.
2. Handle all guest’s special requests in a professional manner.
3. Post advance deposits and keep accurate records of deposits.
4. Complete all necessary projects by the assigned times.
5. Complete documents as directed and to specifications.
6. Responsible for taking reservations and accurately inputting into the computer system.
7. Answer inquiries of room rates, outlets and room locations.
8. Be familiar with property, amenities and surrounding areas.
9. Interact with Group Rooms Coordinator on bookings.
10. Activate manual system in the event of system downtime.
Dar Al Eiman Royal Hotel Contains 810 Rooms
Dar Al Eiman Royal is located in front of King Abdulaziz Gate, and is situated 53 miles from King Abdulaziz International Airport and Jeddah Seaport.
* Tasks :
- Bookkeeping, Accounting, and Auditing Clerks - Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
* Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
* Visiting potential customers for new business.
* Making accurate, rapid cost calculations, and providing customers with quotations.
* Negotiating the terms of an agreement and closing sales.
* Gathering market and customer information and providing feedback on future buying trends.
* Representing my organisation at trade exhibitions, events and demonstrations.
* Negotiating variations in price, delivery and specifications with my company's managers.
* Advising on forthcoming product developments and discussing special promotions.
* Liaising with suppliers to check on the progress of existing orders.
* Recording sales and order information and sending copies to the sales office.
* Reviewing my own sales performance, aiming to meet or exceed targets.
- Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
- Devising strategies to drive online traffic to Visage website.
- Tracking conversion rates and making improvements to the website
- Developing and managing digital marketing campaigns
- Utilizing a range of techniques including paid search, SEO and PPC.
- Managing online brand and product campaigns to raise brand awareness.
- Managing the design of the company website.
- Improving the usability, design, content and conversion of the company website
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- experience across multiple channels and customer touch points
- Design, build and maintain our social media presence
- Apply social media to rationalization of PR Demand Load, segment market research, customer research, market conditions, competitor data and develop the recommended Social Media Business Plan.
- Contribute content to Smart-Phone applications.
Attend football matches in My Area ( All Egypt ) and send live information from the games using My own mobile phone using unique and easy System .
Manage and Edit the content of the official website for Al Ahly Sporting Club
www.AhlyEgypt.com