Central Computer Services Operation Manager
Confidential Organization
Total years of experience :24 years, 3 months
• Plan, Organize, Direct, Control and Coordinate the Implementations, procurement, maintenance and daily operations of IT Services within MCIT and other Parties related to it.
• Give the required IT consultation service for entities that belong to the organization .
• Analyse the requirements and needs of business and specifying the appropriate technology to fulfil these needs
• Formulating and directing IT plans and policies to meet the international standards and to achieve best performance
• Directing the selection and installation of IT resources and provision the required training.
• Directing IT Operations and setting priorities between system implementations, maintenance and operations .
• Reviews the IT systems Security and ensure that the main concepts of Integrity, Confidentiality, accountability and availability are applied.
• Directing IT implementation projects that MCIT is responsible of it
• Ensure that for a move toward the new Data Center technology trends (Virtualization/Cloud /Computing) and instrumental in developing and fostering the skills and abilities within the team to operate the Data Center to its’ optimum
•Accountable for the supervision and efficient delivery of services portfolios to MCIT clients
•Effective management of the technical teams involved in private cloud administration; maintenance and monitoring of hardware; administration and maintenance of applications and troubleshooting
•Liaises and works cooperatively with senior management to instigate and support cost-effective technology solutions for all facets of the Ministry
•Successfully controls all implementation projects that occur, both inside and outside of the Ministry
•Responsible for a move toward the new Data Center technology trends (Virtualization/Cloud Computing) and instrumental in developing and fostering the skills and abilities within the team to operate the Data Center to its’ optimum
•Diligently supervises all of the Technical Units within the Server Operations Department
•Methodically conducts operation reviews of the Units related to server operation departments
•Issues approvals of Deployment planes, making sure all requirements are delivered promptly
•Systematically reviews the H/W Support and Maintenance Contracts
•Cooperatively works within the team on IT Related RFP Evaluations within MCIT and Related Entities
•Organises and administers RFPs for MCIT technical projects, researching and proposing suitable solutions for RFP criteria
•Innovatively created, managed and took responsibility for the teams involved in the Infrastructure and Mail Operation Unit, encouraging cooperation and achieving successful outcomes
•Responsibly managed all strategy related implementation projects pertaining to the IT Units within departments in MCIT or with the Service Vendors
•Organised and scheduled the availability of the team to provide service
•Advised and supported within a second line capacity, various IT problems when they arose
•Actively involved in the supervision of IT Related Tenders for MCIT and Related Entities
•Proficiently administered, conducted troubleshooting and maintained the MCIT Domain as well as all related Domain systems at headquarters and remote sites
•Proficiently administered, conducted troubleshooting and maintained the MCIT Exchange Servers, taking action appropriately to maintain and ensure the availability of the system as well as all related systems i.e. Blackberry Servers
•Methodically administrated the Ministry Backup System as well as the Storage System and all of the related systems
•Acted as support, administrated and maintained Web Servers, hosted the MCIT websites along with various MCIT related projects
•Consistently managed, deployed and operated various MCIT related projects in other entities
•Accountable for the successful management of the MCIT Data Center, encompassing the monitoring of systems and any hardware replacement and maintenance
•Organised and coordinated a variety of IT related Tenders for MCIT projects
•Appointed to one of the major MCIT sites where the scope of work included the support and maintenance of 100 user machines. Also required to apply policies, take the necessary backup and deploy patches
•Relied upon to administer active directory tasks and conduct all trouble shooting upon request
•Diligently maintained the Anti-Virus server for the site
•Effectively lead and guided the technical team to perform all required tasks efficiently and in a timely manner
*Support and maintenance for a 100 Clients in the Factory Compass in Damietta .
* Support the Factory Automated Labs Machines and there required servers,
* Support Active Directory Server.
* Operate the Backup for the MS Exchange of the Company.
Support And Maintenance of about 30 Clients and there desktop applications, plus managing the web site contents and out-sourcing company, the graphic designing department. prepare the company Posters and media print-outs and
Used to Provide training in Network Fundamentals -System Administration in Training Centers . including lab preparation and manage the course contents for customized courses . and make a customized assessments for the students.
Finish all Courses Working On Thesis And Defense
GPA 3.44 Excellent
