Aileen Lapira, Front Desk Manager

Aileen Lapira

Front Desk Manager

Rotana Hotels

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Commerce Major in Computer Science
Experience
11 years, 7 months

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Work Experience

Total years of experience :11 years, 7 months

Front Desk Manager at Rotana Hotels
  • United Arab Emirates - Abu Dhabi
  • My current job since August 2012

Front Desk Manager / Night Manager
Beach Rotana Hotel, Abu Dhabi, UAE - 5 Star Hotel with 565 rooms, 13 outlets & one of the Leading hotels in the World, August 2012 - Present
• Responsible for the operations of front office with a primary focus on operation at the Reception
• Departmental Trainor
• Responsible of interviewing qualified applicants for front office.
• Ensuring end of the day procedures and subsequent reports completed in an accurate and efficient manner
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest’s satisfaction
• Ensure maximum room revenue through UP SELLING within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods.
• Actively involved in promoting and selling company’s loyalty program, Food and beverage events, in - house facilities and hotel/company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional service and colleague satisfaction results the application of all corporate and property standards and policies.

Education

Bachelor's degree, Commerce Major in Computer Science
  • at University of the Assumption
  • April 2001