Retail Operations Manager
Reliance Brands LTD
Total years of experience :20 years, 6 Months
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Leading the project of Distance Sales for pan India (Target 85cr)
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Driving one of the key markets of Hamleys (Delhi, Gurgaon & Rajasthan (100cr)
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Leading the operational & packaging part of Ecom channel for Hamleys pan India
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Creating the healthy & succession culture for employees under me.
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Generating the maximum EBITDA from business.
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Developing the store leaders to area manager.
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Implementing the new ideas for creating the theatrical & live experiences for the consumers.
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Hunting the new sites for expansion.
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Creating the marketing calendar & set of events based on festivals & celebrations.
Store Operations Manager, responsible for achieving the revenue and profit targets of the store. Accountable for overall store P&L. Responsible for achieving business profitably, by minimizing overhead costs and increasing sales.
Operations Manager, responsible for overall sales and profitability of the stores. Monitored and controlled expenses through efficient store operations and controlling shrinkage
Duty manager responsible for day-to-day store operations. Management of various department of the store in
conjunction with the department managers. Attending customer queries and to ensure maximum customer satisfaction.