Senior Sales Manager
Applewood Auto Group
Total years of experience :24 years, 2 months
Nissan and Infiniti
Chrysler, Jeep, Dodge, Ram, Mazda, Honda and Toyota Sales Manager
Key Responsibilities:
• Develop and implement sales strategies to achieve dealership sales targets and maximize revenue.
• Recruit, train, and manage a team of sales professionals, providing ongoing coaching and performance evaluations.
• Monitor and analyze market trends, competitor activities, and customer preferences to identify new business opportunities.
• Foster strong relationships with customers, ensuring high levels of customer satisfaction and repeat business.
• Collaborate with the marketing team to develop effective advertising and promotional campaigns to increase brand visibility and attract customers.
• Negotiate pricing and terms of vehicle sales to ensure profitability while meeting customer needs.
• Oversee inventory management and ensure a diverse and well-maintained selection of vehicles.
• Utilize CRM systems and sales software to track sales activities, manage customer data, and generate reports for management.
• Stay updated on the latest automotive industry trends, new vehicle models, and financing options.
• Participate in industry conferences and networking events to expand professional connections and stay informed about industry developments.
IT based company focused on specialized services for Mobile Application Development, E-Commerce Solutions, Content Management System, Custom Web Based Solutions, Digital Media and other services targeting multiple sectors in UAE & GCC region.
Key Responsibilities:
• Managing and developing strong business relationship with the existing and new clients, simultaneously handling customer inquiries diligently to maintain high standards of service quality at all times.
• Researching present/ future market opportunities/ trends with the objective of recommending to senior management suitable strategies and tactics to exploit these opportunities for sound and profitable growth.
• Designing, developing/executing strategic sales/marketing plans targeted at capitalizing existing client base. Coordinating implementation of sales plans to increase revenues/profitability and expand market presence.
• Analyzing competitors products and services, capitalizing on evolving market trends and customer demands, networking extensively with high profile clients to enhance product penetration in the market.
• Designing market strategies, working closely with marketing team on preparation of promotional materials to augment overall sales of company products.
• Actively participated in trade shows, conferences and sales meetings to keep abreast of industry changes, rival companies to meet long term objectives of the organization.
• Generate new leads and perform Pre-Sales tasks.
• Accurately and proactively process each stage of the customer transaction (pitch, feedback, proposal, and contract).
• Proactively recommend features and functions needed by customers to increase customer satisfaction and improve transaction profitability.
• Maintain customer relationship following sales to ensure ongoing customer satisfaction and proactively resolve any complaints.
Key Responsibilities:
• Oversaw the management of other staff within the company to achieve targets while maintaining superior customer service standards, without compromising on safety, hygiene and requisite infrastructure.
• Interviewed and recruited manpower most suited to the organizations requirements, pro-actively developed training programs and improved overall work performance of employees to ascertain better workflow.
• Coordinated staff scheduling and assisted team members to achieve sales targets set by head office and maximize profits, hence maintained high standards of service quality at all times.
• Exercised best practices for administering payrolls and controlled financial activities related to preparing annual budgets/work plans and managed takings in the restaurant for smooth functioning of day-to-day activities.
• Resolved customer complaints and queries effectively to maintain high customer satisfaction standards.
• Planned/ executed marketing promotional campaigns to augment overall sales of the company resulting in maximized revenue and business expansion.
• Streamlined the preparation of reports and other performance analysis documentation, thus submitted the same to upper management for further decision making.
Key Responsibilities:
• Planned, controlled, monitored, managed sales and marketing resources with agreed budgets to best meet organizational objectives.
• Projected sales targets, prepared action plans/ schedules and formulated initiatives for achieving the targets while keeping the upper management abreast of all sales initiatives.
• Directed the preparation of booking space at Dubai International Convention and Exhibition Centre, designed the stand and other related requirements for the International Property Show.
• Enhanced product knowledge of sales staff through discussions/demonstrations. Motivated/maintained team spirit among sales staff to increase productivity and augment revenues.
• Formulated and implemented a definite appraisal system describing the tasks and performance standards for every member of the sales team, set individual territory sales, commissioned targets and accordingly administered the commission plans.
• Provided proper after sales support to all customers pertaining to arranging contracts and mortgage finance advice in accordance with organizational policies and procedures.
• Formulated and implemented marketing strategies and long term roll out plans to optimize performance parameters and business outputs.
• Ensured top line sales goals and bottom-line profit goals are met, by recognizing profitability and revenue impact of all business opportunities.