IT Support Officer
Oryxland
Total years of experience :16 years, 0 Months
Single point of contact for all IT related incidents, problems, questions, and work requests. Diagnosed and troubleshoot the system and network problems and provide solutions for hardware and software faults.Testing, Commissioning and Configuration of Time attendance Machines & CCTV System. Administration of Microsoft Office 365.Remote support for and onsite support for branch offices. TCP/IP networking and hardware maintenance and repair. Enabling remote users to access corporate LAN with VPN connectivity. Record, maintain inventory of all IT systems including hardware, software, firewall subscriptions, domain and hosting renewals, antivirus license renewals etc. Discussions with our software team, website and social media team. Plan and implement IP address schemes and subnet mask for new branches.
Maintain the company’s total system & network infrastructure.
Responsible for networking, design, installation and maintenance services.
Configuration and testing of any new hardware and software.
CCTV & Attendance system installation and configuration in new branches.
Vendor management - Obtaining quotes for the supply of goods and services from suppliers.
Providing advice on the selection and purchase of IT equipment.
Manage all IT systems which include LAN, WAN, IP Telephony, IPTV and all related systems.Designing of Network for new requirement of IT in the Hotel. Management of Hotel Network.Assists users and guests when hardware or software problems arise quickly and efficiently.Administration and maintain servers and LAN network equipment to ensure high availability and high performance of the systems.Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.Installing and User Support for Hotel application like Opera, Micros and Accounting applications SUN, Material Control, Vision.Manage Sever based Antivirus and protect the entire employee PC’s and Data from Viruses and Malware.Supporting, Maintaining and Administering Microsoft Office 365 Exchange server.Installation and Management of IPTV STB’s, IP TV Channels Management.Vendor management.Maintenance & Supporting Core Switches, Wireless Access Points, SonicWALL UTM Firewall, Configuring Office 365 Company Email in Outlook and Troubleshoots issues occurs in Email.
Technologies handled include but not limited to routers, switches, firewalls, Voice over IP, and servers, Windows 2003, Windows 2008, Exchange Server, Active Directory, DNS, DHCP, Group Policy, and frame relay.Documentation, Planning and Implementation for new projects and finalizing documentation after completing the work.Handling AMC with various companies and provides them network and system support. Windows Server 2008 Hyper-V virtualization configuration for servers.Implementation and Configuration of all types of Routers and Switches.Installation and configuration of UTM Devices such as Sonicwall and Cyberoam. Ensure adequate antivirus protection & solutions are maintained and updated.Configuring and managing Network Printers and Wireless Access Points.Installation & Configuration ID card Printers, Fax Servers and Access Control Installation. Racking and patching equipment as needed.Installation and Configuration of CCTV IP-Analog Cameras.
Analyze and resolve the issues based on IT Tickets, mails, and calls on site as required.Supporting first level administration of Windows Active Directory (Creating Users, Groups and moving them into different OUs).Implementation and administration of Internet Information Services (IIS).Giving Technical support to Inbound Users.Resolving system issues and Interact with Active Directory Users and Computers.Giving L2 support (Managing users, Printers, Mailboxes, Server related issues).Configuring and resolving issues for Outlook, Blackberry and VPN setup.Worked on RDC, Net meeting and VNC.Installation and Configuration of VPN for Remote Users.Booking of Audio/Video Conference with Vendors such as AT&T, Airtel.Installing & configuring standard software with latest updates and security patch.Interacting with Inbound & Outbound users on 24/7 support (VOIP & Mail).