Ajmal Awan, Manager IT/MIS

Ajmal Awan

Manager IT/MIS

Institute of Policy Studies www.ips.org.pk

Location
Pakistan - Rawalpindi
Education
Master's degree, Computer Sciences
Experience
21 years, 4 months

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Work Experience

Total years of experience :21 years, 4 months

Manager IT/MIS at Institute of Policy Studies www.ips.org.pk
  • Pakistan - Islamabad
  • My current job since January 2013

Planning, management and overseeing the activities of IT/ MIS department.
Responsible for positions work methods, budget, resources, products and quality assurance. Developing and delivering IT policies and Annual IT action planning for the Institute. Overseeing and ensuring effective administration and maintenance of Computer stations, website(s), archive(s), networking of LAN, Wireless LAN etc, network security and providing support when required. Building and maintaining vendor relationship and managing the purchasing of all software’s, hardware and IT supplies..
Researching and installing new systems and keeping up to date with the latest technologies. Ensuring that software licensing laws are adhered to.
Mentoring and training of IT support staff. Planning, management and maintaining Institutes presence in social media platforms. Developing and maintaining a composed Management Information System (MIS) for the Institute. Etc.

Help-Desk Support Engineer at COMWAYS (Solutions for Contact Centers) www.comways.eu
  • Pakistan - Islamabad
  • June 2012 to December 2012

Working here as Help-Desk Support Engineer, I am managing COMWAYS Level-1 and Level-2 Support for all type of Software and Technical Support for COMWAYS customers and internal Team via FogBugz Case Management Tool and FogBugz Cases Monthly Reporting. And also providing Support to COMWAYS Business Intelligence (BI) solution via Remote Access by Verifying and Monitoring the ETL (Extraction, Transformation, Loading) Process. I am also managing Information System of Islamabad-Office, Its LAN/ WAN issues and trouble shooting of local systems. I am also writing Technical Documentation and Procedures for COMWAYS Leve1-1 and 2 Supports. I am COMWAYS Operation Team’s active member having direct collaborations with European Support Team of COMWAYS.

Network Engineer/ Admin at Citrusbits Inc. USA www.citrusbits.com
  • Pakistan - Islamabad
  • November 2011 to June 2012

Working here as Network Engineer/ Administrator to manage remote Microsoft SharePoint client issues like checking Security policies, restrictions & authorization, periodic backups, server 2003/2007 maintenance etc. VPN Connectivity from Islamabad to San Jose, CA USA main office. Managing LAN and WAN (DSL) Services & Wireless LAN infrastructure implementation. Packet8 VoIP solution for phone communication etc.

Manager MIS (System/ Network Support) at BIOCARE Labs Pvt. Ltd. www.biocarelabs.org
  • Pakistan - Islamabad
  • January 2010 to September 2011

1) - I implemented whole IT Infrastructure of Lab, Maturing of LIMS Software development done with the help of Software Vendor according to Lab’s state of the art demands as being the MIS Manager It was my core duty. Working at Biocare Labs, I was providing full Lab Application Support of LIMS (Lab Info Management System) for 3 locations of BCL developed in My-SQL, PHP & Cristal Reports. GL Accounts & Web based Online Reporting Server Application of LIMS.
2)- As Network Administrator I was responsible for smooth communication between Islamabad Head Office and Faisalabad BCL Lab by providing Domain Network, Active Directory Services, Reporting Application Server, E-mail Server, Site Domain Hosting, On-Line Reporting Web-Server with Redundant ISP Connectivity of WAN, configurations of LAN, Wireless LAN, VPN Connectivity of offices, Symantec Endpoint Protection Manager (Anti-virus). Also solving end-users problem having OS Win XP, Professional, Server 2000/ 2003 and Apple etc. Giving brief Conceptual Training to End-users for IT, Taking periodic Back-ups and making decision for IT equipment’s purchasing etc.

IT Consultant at NRSP – IRM www.irm.edu.pk
  • Pakistan - Islamabad
  • January 2009 to December 2009

Worked here as Consultant IT includes responsibilities of Network and system support management by handling client issues like checking VPN Connectivity of different offices across the country, guiding for proper implementation for better solutions according to their needs. Administrated ICT Lab of IRM. Managing the LAN and WAN (DSL) Services & Wireless LAN infrastructure implementation. I also worked as Course Coordinator for IT & Networking Batches and provided training with my Professional expertise in the Industry. Making decision for appropriate equipment’s purchasing according to the demands of company etc.

CST Engg. Dept (Snr. Tech Engineer) at ETISALAT UAE www.etisalat.ae
  • United Arab Emirates - Dubai
  • September 2007 to August 2008

Worked here as Snr Tech Engineer, Managed client issues like configuring small business Cisco Routers & Switches configurations, checking cross-connects, switching, guiding Team for proper results for DSL Internet Lines and proposing /implementing better solutions according to their needs. Circuits installation in MDF IFP, FO Cabinets and exchange side as well. Structure Cabling supervision also done for large scale deployment and testing also completed. LAN/Wireless LAN setup configured for ETISALAT's customers on-demand.

Supervisor DSL Team (Network Engineer) at COMSATS Internet Services Islamabad www.comsats.net.pk
  • Pakistan - Islamabad
  • June 2005 to September 2007

Worked here as Network Engineer and Supervised the DSL Team. Managed NOC Services like DSLAM Installation & Configuration, Chassis DSLAM Card Installation & Configuration, BRAS users’ management, and client side issues and proposing /implementing better solutions according to their needs. I am also managing all DSL issues in PTCL exchange side as well as going to Corporate Customer for support activities. Provided Professional Training for Clients when needed on behalf of COMSATS ISP like Pakistan Post & MND Exploration Islamabad etc. Many Structured Cabling solutions managed for Corporate Clients. DSL Team's coaching and real-time training was the core practice I was conducting at COMSATS ISP.

Network Engineer at deira trading center
  • United Arab Emirates - Dubai
  • June 2004 to August 2004

Established the local area network LAN/WLAN of the company,
troubleshooted the problems in the LAN and gave them the better solutions for the improvements of computer networking and also provided them software solutions for their day to day IT needs. Printers, Shared Resources and other IT Support provided during the stay.

Internet service provider (ISP) at future connect Pvt. LtD.
  • Pakistan
  • September 2002 to June 2004

I worked in future connect Pvt. Ltd. as head of customer support in the evening shift and as Asst. Network Engg as well. I was also responsible for looking after the internal Wireless LAN and LAN. This was the most challenging and informative job I ever done because every day I faced different problems in ISP setup and on client side as well. I learnt most from here working in Hungama ISP.

Network Support Engineer at shaheen international (computer traders)
  • Pakistan - Islamabad
  • September 2001 to August 2002

Worked here as Network Support Engg and provided support for Computer Assembling, troubleshooting Installation of different softwares like MS Windows, Windows NT, Server 2000. Structure cabling for Networking etc.

Education

Master's degree, Computer Sciences
  • at Newport Institute of Communication & Economics
  • August 2007

Computer Sciences

Diploma, CCNA
  • at COMSATS ISP
  • February 2006

CCNA Certification training program held by COMSATS ISP Islamabad. Registered partners Cisco Training Academy.

Diploma, IELTS
  • at IELTS
  • April 2004

Certificate in English Language Learning.

Diploma, E_Bussiness Solutions(JAVA)
  • at LDC (A government institution)
  • January 2003

6 months certificate in E-Business Solutions using JAVA and i have workd in J2ME Technology as internee in VISUAL Soft for 2 months here in Pakistan.

Diploma, computer networking
  • at LDC Rawalpindi
  • February 2002

Certified to work on intermediate level of computer networking.

Bachelor's degree, computer sciences
  • at Alkhair University
  • April 2001

have done my bachelor in compute sciences of 2 years from Al-Khair University situated at Azad-kashmir which is campu based having the campus NIIT in ISLAMABAD the Capital of PAKISTAN.

Specialties & Skills

Customer Service
Internet Services
Network Devices
LAN WAN
Network Engineer/ Admin (NGO)
Snr Tech Engineer (ISP)
Network Engineer (ISP)

Languages

English
Expert

Memberships

CISCO
  • member
  • August 2007

Training and Certifications

CISCO Academy Certified CCNA Certificates (Certificate)
Date Attended:
February 2012
Valid Until:
May 2012
CCNA Certificate by COMSATS ISP (Certificate)
Date Attended:
March 2006
Valid Until:
March 2009

Hobbies

  • community work
    blood bank, human rights, health care, Children care, Education