It Support Engineer
Mitsubishi Hitachi Power Systems Group - Saudi Arabia
Total years of experience :10 years, 1 month
Managing File Server, dealing with Access permissions.
Performing backup of File Server.
Setting up PC’s for New Employees.
Configuring IBM Notes, Exchange mail & Skype Business.
Trouble Shooting PC’s, Network & Software related issues.
Configuring & Trouble shooting of Printers.
Trouble shooting Cisco Wi-Fi access points.
Managing & providing required software’s.
Maintaining complete IT assets inventory.
Follow up with ISP’s during network failure.
Coordinating IT team at Japan HQ for implementation of IT requests.
Informing IT team at Japan HQ on facing issue with user profile (or)
VPN connection related issues.
Trouble Shooting PCs and Networks.
Taking user data Backup and Restoration of files.
Configuring & Trouble shooting Outlook 2010 & 2013. (POP3)
Configuring Exchange mail to Exchange Users.
Handling Inventory Stock.
Configuring Avaya IP phone.
Deploying new Systems for Agents and configuring them.
Desktop support to End users.
Installing Antivirus on all client operating systems.
(Symantec endpoint )
Intermediate from Royal Junior College (Board of Intermediate Education)