IT PROJECT MANAGER
Road and Transport Authority
Total years of experience :17 years, 7 months
- RTA, Dubai, UAE
• Developed project management roadmap to define project objectives, timelines and
milestones
• Led and assisted technical upgrade projects for clients by working and coordinating
with consultants and developers for integrations.
• Oversaw large portfolio of projects to support teams, report progress and influence
positive outcomes for key stakeholders.
• Led and managed staff of 25 team members engaged in administering complex IT
infrastructure.
• Identified key issues, approaches and performance metrics.
• Proposed and implemented system enhancements to improve performance and
reliability of storage environment.
• Monitored contracts and service level agreements to identify potential risks and
implement mitigation actions to protect development process from unforeseen delays
and costs.
• Directed large-scale development and implementation of Performance Management
system and ERP solutions to meet business needs and build client loyalty.
• Managed 25 project teams in Agile environment, realizing success through application
of SDLC methodologies and exceptional leadership skills.
• Saved over 30 Million AED through effective software support contract negotiations.
Managed business and IT based Projects (systems, Mobile applications and
automating requirements) activities and progress through all phases which supports
business needs and improving it.
• Performed Project Management best practices and approved standards.
• Requirements gathering and analysis.
• Managed Project Resources, Stakeholders and Project Team.
• Define risk areas and evaluate their levels, mitigations, preventive and corrective
actions based on approved changed managements process.
• Produced and maintains project budget. Assures and authorizes billable (incl. 3rd
party) deliverables to be processed for payment.
• Implemented quality management system and quality control responsibilities for all
aspects of project activity, including processes of audit to identify potential/actual
areas of non-conformance areas where improvement is possible.
• Identified, established, own and monitor Dubai Customs end-to-end lifecycle
methodology which is appropriate to varying size and complexity of projects within
Organization.
• Finished BRS, SRS and UIS approval process and following up development phase
.
• Participated project's vendor selection team.
• Conducted, reviewed and updated SWOT analysis.
• Part of DGEP excellence teams, files preparations and Presentations complying to
program rules and regulations
Handling all Customs networks & infrastructure projects (existing and new sites).
• Planning, monitoring and controlling project. Applying methodology.
• Implements project review, change control and acceptance procedures that conform
to chosen project methodology.
• Management of assigned resources required (IT and/or 3rd parties /suppliers) for
project.
• Identification of issues and assessment of risk throughout project life and
recommends mitigation actions.
• Building and managing relationships with individuals in customer and 3rd party
organizations who could impact on deliverables, financials and political climate.
• Taking accountability for project financials.
• Providing input to contracts with 3rd parties (e.g. Definition of acceptance criteria,
payment terms, deliverables and milestone definitions, assumptions and
dependencies, review procedures, customer role and responsibilities).
• Manages conformance to contract and delivery of commitments. Defines supply and
maintenance requirements.