Head Of Retail Sales
aladawy grou[p
Total years of experience :17 years, 8 Months
responsible for maintaining all financial aspects within the department
manage all the sales channels in the company
stores, distribution, projects, channel, telesales, ecommerce , marketing
follow up withe current customers and create new customers
visit the potintial customers ( companies ) to explain our products and solutions
manage sales team in each channel and follow up for target and achievment
All Departmental Weekly Paperwork
All Monthly Departmental Paperwork
Liaise with Finance Manager to produce workable rolling forecasts and Budgets
Provide cost & sales analysis on all retail stock offering
Leverage Company departmental labor
Maintain Company departmental KPI’s
Cash handling and cash reconciliation
Stock Control: responsible for minimizing stock levels within the department,
along with monitoring of all departmental stock which includes but is not limited
to
Producing Accurate Monthly Departmental Stock Reports, including maintaining
CBL brand standards and accurate and best cost practice of all stock
Daily management of all goods-in and consumption levels against reports
Maintain accurate cost and sales information
create an enjoyable customer experience which exceeds customary standards and
service levels
Seamless customer journey through training, developing and leading by example
Maintain brand standards within presentation and service
Identify and implement improved service practices and procedures
Identify and maintain rolling stock, to ensure offer is always fresh and appealing
Identify strand brand products
Maintain accurate client data-base information
Liaise with Finance Manager for all web based product orders
Implement and maintain all in-house retail displays
Implement cyclical displays to support all in-house promotions and events
responsible for liaising with Marketing and Sales to initiate and implement
promotions and events within the Centre
Liaise with Marketing & Sales for promotional requirements
Liaise with Marketing & Sales to create promotional offers
Assist with the development of annual In-house promotion calendar within the
retail remit
Assist with the development of marketing collateral to support in-house
promotions
Maintain an overall 95% client satisfaction rating for all team members
Identify opportunities to expand the business, including through partnerships, mergers and new markets
•Analyze sales, marketing, finance and other reports to gain insights into how to improve performance and maximize growth
•Develop accurate and consistent bids with the help of relevant departments
•Maintain sustainable and productive relationships with existing clients
•Manage daily operations, including employee training and development, contract negotiations and production planning
•Assess risks involved with new initiatives, ensure deadlines are met and be ready to handle unexpected situations
•Development of financial plans including budgeting and forecasting for the short and long term
•Analyzing the business performance, including the profitability, revenue, pricing and cost of goods sold
•Managing budgets, expenses and pricing and commercial arrangements
•Lead role in advising around pricing for commercial contracts
•Driving efficiencies to ensure contracts remain financially viable and delivered on budget
•Partnering with business managers to drive financial performance
•Supporting the Sales and Marketing department by conducting analysis of commercial opportunities
•Preparing models to assess future profitability of identified opportunities
•Supervising staff - often a Management or Divisional Accountant and reviewing work
•Taking a lead role in solving commercial issues that may arise
One Card for E-payments
Set distribution goals, plan and manage distribution operations to achieve the set goals.
•Identify resources, perform workload assignments and provide assistances when required.
•Conduct trainings to team members as needed.
•Monitor team performances and provide feedback for improvements.
•Oversee daily routes and improve route plans to ensure timely deliveries.
•Follow and enforce company policies and procedures.
•Address customer queries and ensure customer satisfaction.
•Develop distribution budgets and manage expenses within the budgets.
•Work with warehouse and transportation staffs to ensure timely and accurate deliveries.
•Perform cost negotiations with vendors and provide appropriate solutions for bulk distributions.
•Develop cost reduction initiatives while maintaining productivity and quality.
•Plan and schedule deliveries to meet customer needs.
•Assist in inventory management activities including receiving, storing, rotating and handling supplies in distribution center.
•Create and Open New Key accounts to grow the Distribution
Started as Zone supervisor 2010 -2011 then promoted to sales and
Operation manager 2011 - 2013 and latest Central Operation Assistant
Manage.
- I Was Chosen of most valuable player in 2015 for Q2 and Q3 at This
time Extra It contains of more than 1500 + Employees.
- Improve and Develop the Stores Standard
- Make Sure All the Stores are maintain the SOPs ( Standard Operational
Process )
- Ensure that all the stores employees understand our Customer services
philosophy
- Responsible for all stores Communications - support the Maintenance
of the Operational Planning tool
- Support the stores communication process as required to ensure
accurate and timely communication achieved
- Help Co-ordinate and develop weekly feedback process to provide
relevant information to support the business
- Ongoing improvement and issue resolution
- Actively Manage the Store Feedback process ensuring issues are raised
effectively to the ODC for resolution.
- Manage and co-ordinate weekly Price Check process
- Maintain detailed records of trading conditions and build Retail
Operations Intelligence for future reference
- locate and retrieve sales data whenever required
- Provide assistance to Regional Managers as appropriate with data
analysis
- Complete analysis using company systems to review sales performance
trends as required
- Help and Supervise as point of contact for Store Operations.
- Support the Head of Operations Development
- Analyze stores sales performance and KPIs, analyze trends, define
gaps and setup performance improvement plans.
- Preparation of sales budgets, forecasts, sales reporting and P&L
reporting.
- P&L monitoring, services sales KPI reporting and linkage to the P&L.
- Conduct marketing research to continuously improve and develop the
existing paid services packages.
- Research and explore new services and/or penetration opportunities to
increase profitability, and compare to international benchmarks
Formulate fruitful business development strategies to ensure long-term success
•Set standards and objectives for different stores and departments
•Optimize and oversee operations to ensure efficiency
•Lead a team of store managers towards effective collaboration and attainment of goals
•Undertake sound financial management to ensure stores are profitable and stay within budget
•Ensure compliance with company’s policies and operational guidelines
•Deal with problems by providing creative and practical solutions
•Evaluate performance using key metrics and address issues to improve it
•Report to senior executives on progress and issues
•Assist upper management in decisions for expansion or acquisition
Career progression from newest to oldest
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information sytem & Business administration