IT Support Specialist
FOULATH
Total years of experience :13 years, 2 Months
• Administering SCCM 2012 R2
• Administrating domain user IDs
• Administrating MS Exchange console 2010
• Dealing with vendors & solutions providers
• Administrating Share Folders and permissions
• Basic configuration of CISCO catalyst switches
• Managing Print servers & printers up to 100 printers
• Creating and Configuring AlCatel IP Phones system
• End User Support (Hardware / Software / MS ) up to 700 users
• Maintaining IT Inventory & data sheets regarding various information
• End User Support (Hardware / Software / MS )
• Dealing with Printer issues
• E-mails & User IDs administrating
• Maintaining data sheets regarding various information
• Creating and Configuring numbers on AlCatel IP Phones system
• Dealing with vendors
- Kanoo IT Service Center
- Receiving customer calls
- Assigning calls to Engineers
- Dealing with Contract customers
- Dealing with walk-in customers
- Ordering parts from IBM & Lenovo
- Dealing with local shops and other service centers
- Entering data in Oracle System
- Outsourced to GIIC at Jul 2012 - Jan 2013
- Outsourced from Kanoo IT to GIIC as Desktop Support Technician
- End User Support
- Dealing with Hardware and software issues on Windows OS
- Dealing with Outlook issues and MS Office Assistant
- Dealing with Printer issues
- Preparing new & stand-by machines for users
- Unlocking accounts and resetting user passwords
- Maintaining IT inventory and data sheets regarding various information
- Dealing with vendors
- Basic configuration Cisco Routers & Switches
- Microsoft Visio 2010
- Initial configuration CS-MARS System
- Used PRTG Network Monitoring System
- Installed NetBrain Technology
- IT Support
- Documenting, Updating Inventory
- Formatting, Installing softwares & Troubleshoot devices
- Used, Tested E-Fax System, Distribution File System
- Learned about Virtualization (VMware), Microsoft Exchange 2010
- Project: Wake-On-LAN