Alaa Bujairami, Patient Relationship Coordinator/Insurance Coordinator

Alaa Bujairami

Patient Relationship Coordinator/Insurance Coordinator

International Modern Hospital

Location
United Arab Emirates - Dubai
Education
Diploma, Computer Accountancy
Experience
19 years, 0 months

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Work Experience

Total years of experience :19 years, 0 months

Patient Relationship Coordinator/Insurance Coordinator at International Modern Hospital
  • United Arab Emirates - Dubai
  • My current job since March 2010

Assist all patients coming to the hospital by explaining to them regarding their concerns about hospital policies and environment.
Respond to patients in a very amiable disposition about their questions and giving them answers
Be attentive of patient complaints and find solutions at the earliest time.
Verified hospitalization insurance coverage.
Computed patients benefits and compiled itemized hospital bills.
Typed Insurance assignment forms with all necessary patients insurance data.
Communicated with insurance providers to verify patient coverage and or benefits.
Computed total hospital bill detailing amounts to be paid by insurance company and by patient.
Answered patient enquiries in relation to insurance and coverage.
Telephoned necessary insurance companies with unpaid insurance claims to obtain settlement of claim.
Prepared forms outlining hospital expenses for relevant organizations such as governmental departments.
Assisted Arabic speaking patients answered and resolved patient complaints

Customer Relations Executive at Khalid Ahmed Foudeh Group Of Companies
  • United Arab Emirates - Dubai
  • September 2007 to March 2010

Effectively dealing with customer enquiries and or complaints
Handled customer feedback received via all channels proactively and in accordance with the company's service standards and policies
Worked with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute towards improving customer lifetime value
Successfully delivered customer satisfaction results.
Communicating with suppliers in regards to purchase contracts
Preparation of trade contracts and all business correspondence

PC Technician at YAFA Computer Center
  • Syria - Damascus
  • March 2005 to September 2007

Installing, testing, troubleshooting, repairing and upgrading computer hardware such as: Network cards, sound cards, printers and software
Assisted customers with their technical/practical enquiries
Telephone operations/Preparation of business correspondence
Maintenance of the necessary business documents

Education

Diploma, Computer Accountancy
  • at Damascus Training Institute
  • September 2007
Diploma, General Studies
  • at UNWRA Institute
  • December 2005

Specialties & Skills

Purchase Contracts
Troubleshooting
Testing
Insurance
Purchasing
All MS Office Products
Management Skills
Excellent customer relations/service

Languages

Arabic
Expert
English
Intermediate