Alaa Raqab, Vice President, Business Process Manager

Alaa Raqab

Vice President, Business Process Manager

JPMorgan Chase & Co.

Location
United States
Education
Master's degree, Industrial and Systems Engineering
Experience
13 years, 0 months

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Work Experience

Total years of experience :13 years, 0 months

Vice President, Business Process Manager at JPMorgan Chase & Co.
  • United States - Florida - Tampa
  • My current job since May 2017
Performance Improvement Engagement Lead at JPMorgan Chase & Co.
  • United States - Ohio - Columbus
  • June 2014 to May 2017

Assist business units across JPMorgan Chase's Consumer and Community Banking in improving their business performance and efficiency. Lead team of consultants on short to medium term process transformation projects that include but not limited to Lean Six Sigma, end-to-end business assessments, process reengineering, quality management systems and organizational change management.

Graduate Research and Teaching Associate at Ohio State University
  • United States - Ohio - Columbus
  • December 2012 to May 2014

Worked with several faculty members in Integrated Systems Engineering department by carrying out particular research and teaching duties.

Consultant at Talal Abu – Ghazaleh and Co. Consulting
  • Jordan - Amman
  • January 2011 to July 2012

Provided management and engineering advisory services for different manufacturing, service, organization/non-profit and healthcare organizations in the private and public sectors inside and outside Jordan.

Education

Master's degree, Industrial and Systems Engineering
  • at Ohio Sate University
  • May 2014
Bachelor's degree, Industry Engineering
  • at University of Jordan
  • January 2011

- Recipient of International Telecommunication Union Fellowship, October, 2009 - President of Industrial Engineering Association, Mach 2009 – August 2009

Specialties & Skills

Lean Sigma
Strategy Work
Business Development
Performance Improvement
Process Improvement
Client Relations
Strategic Thinking
Project Management
Influencing Skills
Leadership

Languages

English
Expert
Arabic
Expert

Memberships

American Society for Quality (ASQ)
  • Associate Member
  • September 2011

Training and Certifications

Certified Change Management Practitioner – Prosci’s ADKAR methodology (Certificate)
Date Attended:
March 2016
Certified Six Sigma Black Belt (CSSBB) (Certificate)
Date Attended:
March 2015
Valid Until:
March 2018
ISO 9001 Lead Auditor (Certificate)
Date Attended:
April 2011
Valid Until:
April 2011