Alaa Shantaf, IT Manager

Alaa Shantaf

IT Manager

CARE & Planning for Hospitals - +966560758080

Location
Saudi Arabia
Education
Bachelor's degree, Computer Sciense
Experience
23 years, 8 months

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Work Experience

Total years of experience :23 years, 8 months

IT Manager at CARE & Planning for Hospitals - +966560758080
  • Saudi Arabia - Riyadh
  • My current job since August 2015

* Prepare and maintaining IT Budgets
* Follow up with IT projects and deliverables.
* Accomplishes IT staff results by communicating job expectations, planning, monitoring, and
appraising job results.
* Comply with Business Strategies
•Understand Business needs.
•Share IT resources to serve the business need.
* Continue success deployment of IT services
•Manage & Maintain available IT Services.
•New Technologies as business needs.
* Improve business process and customer focus.
•Maximize IT service availability to support the business process.
* Create Secure IT environment
•Achieve information security assurance with the balance between accessibility to, and
security of.
•Implement and Configure the Selected Tools to Automate the ITIL Processes and IT
Projects.
•Acquire & Implement Enterprise Content Management (ECM) and Enterprise Workflow
System.
•Deploy Customer Relationship Management (CRM)
•Sales Force - Service Cloud Administration (Setup - WOs - Assets - Workflows, …)

Senior IT Engineer at CARE & Planning for Hospitals Co.
  • Saudi Arabia - Riyadh
  • December 2012 to July 2015

IT Infrastructure:
•Create and implement and enhance Virtual Servers, Backup and Storage Area Network
(SAN).
•Enhance, and implement a virtual environment management with Vmware VCenter with
backup system using Vmware Vsphere, Veam backup
•Manage and Enhance virtual servers for system administraton (Active Directory, DNS,
DHCP and file sharing services)
•Manage and Enhance virtual servers for Antivirus system (Symantec Endpoint
Protection)
•Enhance, and implement Backup system using Veam backup and Symantec DLO
•Implement DMZ security for published services.
•Establish and Operate the ITSM (ManageEngine)
•Implement OP Manager - network monitoring tools
•Create, implement and enhance Infrastructure e-services.
Oracle ERP implementation project management (Oracle e-business suite)
•Finance module (General Ledger, Account Payables, Account Receivables, Cash
Management, Fixed Assets)
•HRMS (Personnel, HR Payroll, HR Self Service)
•Supply Chain (i-Procurement, Purchasing, Inventory)
•Oracle Data Hub (Item Definitions)
•Landed Cost Management
•Discoverer

Projects Manager at Intelligent Systems Integrator
  • Saudi Arabia - Riyadh
  • July 2010 to November 2012

- Lead the planning and implementation of project.
- Facilitate the definition of project scope, goals and deliverables.
- Define project tasks and resource requirements.
- Develop full scale project plans.
- Assemble and coordinate project staff.
- Manage project budget.
- Manage project resource allocation.
- Plan and schedule project timelines.
- Track project deliverables using appropriate tools.
- Provide direction and support to project team.
- Quality assurance.
- Constantly monitor and report on progress of the project to all stakeholders.
- Present reports defining project progress, problems and solutions .
- Implement and manage project changes and interventions to achieve project outputs.
- Project evaluations and assessment of results.

IT Manager at Safari Motors
  • Saudi Arabia - Riyadh
  • December 2005 to June 2010

- Senior Systems/Network Administrator
- Designing and building the whole network infrastructure between 12 branches (wired & wireless & WAN).
- Tuning up the performance of database to taking backups.
- Supervise ERP implementation from the beginning - starting from analysis and flow charts - supporting all departments’ requirements to be customized on ERP as system policy.
- Review all the pending issues with ERP supplier to finalize all implementation process as planned.
- Manage all users’ privileges on the new ERP as per company policy.
- Manage all related procedures on Exchange server for mailing system on all branches.
- Create & delete user profiles with giving privileges according to their work on branded server with SQL server database.
- Manage VPN Connections.
- Citrix Administrator.
- Make analysis study for IT projects.
- Internal Quality Auditor for ISO9001:2000 & 2008 requirements on the company since June 2006.
- Management representative for ISO9001:2000 Quality system since July 2007.

IT Supervisor at Abbar & Zainy
  • Saudi Arabia - Riyadh
  • February 2000 to June 2005

-Performed installations of Windows 2000, 2003 Server as main domain controller.
-Installing and Managing Centralized antivirus solutions
-Train the various departments on using the new technology (Networks, Internet, Windows 2000 & XP, Office 2000 & XP)
-Migrate the company workstations' from Windows 98 and Office 97 to Windows 2000 Professional and Office XP Professional.
-Connecting branches sites with Frame relay Connection.
-LAN & ISDN installation, Maintenance and administration. (Hubs, Switches, Routers, Cabling)
-Team member for Designing and programming the main system for Sales & inventory for the company.
-Controlling & supervise Hand Punch Attendance System software.
-Technical support for the all company Departments, branches.

Education

Bachelor's degree, Computer Sciense
  • at Amman Private University
  • August 1999

Information technology

Specialties & Skills

Configuration Management
ERP CRM
vSphere
ESXi configuration and management
RedHat Enterprises Linux
VMware Vsphere
IT Service Management
IT project Management

Languages

English
Intermediate

Training and Certifications

MECPP - ManageEngine Certified Product Professional (Certificate)
Date Attended:
March 2015
VMware vSphere: Install, Configure, Manage [V5.5] (Certificate)
Date Attended:
December 2014
The ITIL® v.3 Foundation (Certificate)
Date Attended:
December 2013
Valid Until:
January 9999
ISO 9001:2008 (Certificate)
Date Attended:
April 2006
Valid Until:
January 9999
Oracle 8 Developer (Training)
Training Institute:
International Training & Cons. Center ITCC in Amman, Jordan
Date Attended:
June 1999
Duration:
80 hours
ITIL® v.3 Foundation (Training)
Training Institute:
Jodayn
Date Attended:
October 2013
Duration:
24 hours
Oracle DBA (Training)
Training Institute:
New Horizons CLC in Riyadh K.S.A
Date Attended:
November 2004
Duration:
80 hours