Internal Communication Leader
IKEA Saudi Arabia
Total des années d'expérience :18 years, 4 Mois
Managing internal communications team.
Preparing strategic communication plans.
Executing communication plan tactics within a certain time frame.
Adjusting communication plan as needed.
Suggesting what information should be presented to co-workers.
Setting timing of release to coordinate with IKEA’s, commercial activates, events and /or initiatives.
Refining core messaging to ensure organizational consistency in all aspects of communication including development, organizing and awareness.
Ensuring consistent framing of messages.
Publishing videos and photography on IKEA’s intranet and application.
Editing and revising content as necessary.
Ensuring co-workers are engaged in IKEA initiatives.
Managing the outsource Agency on the Editing, designing, and printing of internal publications.
- Hold clients accounts
- ensure that operations are running smoothly
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Responsible on checking and studying clients credits reports, personal documents and other related deed documents.
- Issue clients contracts and cheques
- Ensures that all processes and procedures are completed and quality standards are met.
• Explain product and product features over phone.
• .Discover customer needs - listen attentively to customers to determine their true needs,
Understand their point of view, asking appropriate probing questions to ensure
Understanding and discerning facts from assumptions to accurately determine
what will satisfy the customer.
• .Problem solving and responding to customer inquiries, requests, and complaints -
Quickly evaluate a situation, probe for needed information and take appropriate action
based on the facts available.
• Ability to learn and apply procedures - comprehend new job related information in a
timely manner and correctly recall and apply that information during inbound or
outbound calls.
• Develop customer rapport - ensure that customers have a positive image of the
company by politely greeting them, determining their desired interaction styles and
responding accordingly, diffusing irate or insistent customers, maintaining an
appropriate demeanor for all calls, checking customer satisfaction and following up
to ensure that customers’ needs are met and their expectations exceeded.
• Sales Orientation - identify customer needs for products and services, matching products and services to those needs, recommending and influencing customers toward appropriate products and services in order to increase business opportunities.
• Report customer feedback in order to identify opportunities for process and product improvement.
• Multi-tasking - quickly and accurately performing multiple tasks (i.e. talking, listening, entering and documenting information, seeking information and problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.
making a target of 80 calls per day
selling our healthcare insurance product by phone
update the company's system with new data of new companies
making the pricing of any prospect who is interesting in our product and give a total amount based on the data they send
closing deals and continue helping customers if they face any problems or need to discuss financial issues