Infrastructure Consultant
eMcREY
Total years of experience :12 years, 2 months
eMcREY specializes in providing technology solutions and associated professional services to clients in the Middle East and beyond.
The company helps organizations address the challenges of implementing cost-effective, flexible, modern technologies in complex environments with extensive legacy systems.
Installation and maintenance of VAS systems (IVR, SMS and USSD Platforms)
Design and development of VAS services: Database design, Call Flow, Integration with 3rd parties
(Ericsson, Huawei and Comviva...)
Monitor all reported issues, analyze and troubleshoot to determine depth of issue and severity,
investigate potential workarounds
Call Completion Service Implementation for MTN Benin (Africa - Remotely)
Pay My Call Service Implementation for MTN Swaziland (Africa - On Site)
Call Completion Service Implementation for MTN Ivory Coast (Africa Remotely)
Pay My Call and Missed Call Notification Service Implementation for MTN Guinea Bissau (Africa - On Site)
Out Bound Dialer (OBD) Service Implementation for MTN Nigeria (Africa On Site)
IVR (Call Center Service) Implementation for MTN Nigeria (Africa On Site)
Managed Services for MTN Nigeria (Africa On Site)
Design and implement Dynamics CRM and Email Router
Design and implement Microsoft SharePoint
Receive support calls from customers and perform on-site and remote installation, troubleshooting and support
for assigned products
Asses and troubleshoot hardware
Perform on-site and remote training and demonstrations on products owned
Perform internal infrastructure IT support and hardware maintenance
Prepare Required Documents, Project Plans, Proof of Concepts and Project Closure documents.
Perform health checks and security product assessments
Symantec Antivirus Server, Backup Exec and Symantec System Recovery and Acronis Cloud
TrendMicro Of ceScan, IMSVA, IWSVA, HES, and Deep Security
Active Directory, DNS, DHCP, WSUS
Microsoft Offie 365
Microsoft Azure
TIBCO Nimbus
Exchange Server
Virtual Machines
Networking
IT Support Of cer (Hardware and Software)
Managing all bank automated teller machine or ATMS
Websense Server
Sets Server
Active Directory
Symantec Antivirus Server
Exchange Server
Virtual Machines
Helpdesk
Networking
IT Support Of cer (Hardware and Software)
Managing all bank automated teller machine or ATMS
Websense Server
Sets Server
Active Directory
Symantec Antivirus Server
Exchange Server
Virtual Machines
Helpdesk
Internship Data Consult - Mkalles-Lebanon August-2010 - September-2010
• Networking
• Technical device con guration
• Installation of communication equipment on towers and data centers
• Examining of the site and analysis of the existing to reach a sustainable concept design
