Talent Acquisition Specialist
United Nations World Food Programme (WFP)
Total years of experience :12 years, 5 months
Contributing to the largest humanitarian crisis in the world by providing HR operational support through Yemen Hub in Amman specifically for the recruitment and selection of national staff for WFP Yemen Level 3 UN Emergency Response.
Responsibilities and activities:
• Initiation and administration of the recruitment process of national positions for the Yemen Country Office, ensuring the recruitment and
selection process is consistent, transparent and fair in accordance with WFP recruitment frameworks.
• Developing attractive and un-biased Vacancy Announcements (VAs) based on market research and leveraging appropriate sourcing channels
to attract ample pool of qualified candidates, with special targeting of qualified female candidates as per the organizational gender balance plan.
• Screening more than 17k applications through comprehensive and efficient assessment methodologies at different phases of the recruitment.
• Fully leveraging and training line-managers in using the existing HR tools (E-Recruitment, online video interviewing & written test tools).
• Maintaining a recruitment tracking systems using MS-Excel & Sharepoint and related documentation for each advertised position.
Ensuring that any completed selection documents are duly recorded.
• Providing updated recruitment statistics on a weekly basis to proactively flag delays, bottlenecks and identify solutions.
• Providing customized reports as per Senior Management’s requests in an innovative and illustrative format.
• Developed a specialized platform to keep track of the lessons learned from the recruitment process in a structured way that would allow us
to conduct qualitative analysis and make informed decisions for the second recruitment phase.
• Closely liaising with managers & employees providing HR advice on the recruitment process and related HR policies and procedures
including recruitment and contracting.
• Providing administrative support in Payroll and various HR activities in the areas of work allocated by the professional officer.
Responsibilities and activities:
• Ensured that terms and conditions for all staff fall within established Oxfam GB policy.
• Advised managers on interpretation and changes of HR policies, procedures, systems and Staff handbook, and lead in any review process.
• Prepared and submitted monthly payroll on country level, ensured the accuracy and all staff details complied with the Jordanian Social Security.
• Participated in forums or working groups relating to HR management and feedback to management.
• Managed the full life-cycle recruitment processes including placing adverts, circulating, long listing, interviewing, organizing tests,
maintaining the recruitment database, proper documents obtaining & filing and taking up the references.
• Created and monitored induction for all staff ensuring that meetings are arranged and that feedback is obtained. Ensured the induction
pack was up to date at all times, and ensured that all new staff are issued with Oxfam ID cards.
• Monitor attendance and absence as result of illness and inform managers of trends.
• Ensured medical evacuation procedures through Cigna -Medical Healthcare Insurance- are in place and known to (international) staff.
• Coached and supported managers to optimize the performance of their staff, ensuring that assessment of performance is objective and that
poor performance is addressed appropriately.
• Produced staff development Training and Needs analysis based on Performance Review reports received.
-Manage the day-to-day HR, financial and administrative functions of the office.
-Check various HR records, forms and tables for accuracy and initiate corrective action, periodic evaluation as required; maintain and update such
records and other files and follows up, as necessary, and reviews documents and certificates as related to his/her section.
-Supervise maintenance of the personnel records, including entries into HR system, as well as of the attendance, overtime and leave records.
Provide support, guidance and training to the staff performing personnel administration related functions.
-Ensure compliance with financial internal controls, and ensure that transactions are processed and assets managed in accordance with UN
Financial and HR Rules and Regulations
-Running Human Resources Management (HRM) and Payroll System (SAP) properly.
-Relieve counterpart in other divisions.
-Manage and monitor HR related task to the project running.
-Develop and monitor HR related financial statements, budgets and reports.
-Coordinate with Finance Department and other stakeholder to prepare the reports presented to the donors.
-Collaborate with different sections within the country office to improve existing HR information management and promote the availability of HR
information systems, e-learning and other innovative tools and processes.
-Provides technical analysis and support to the management related to planning, staffing organization design and other HR planning and
development deliberations.
-Reviews and screens Daily-Paid applications against established post criteria; assists in the determination of candidates' qualifications and
experience to process the form; in collaboration with the Recruitment Officer, reviews short-lists prepared by the Hiring Departments (HD) for
final validation.
- Assist at Work Force Management, planning, procedures setting, and content management.
- Create timely and engaging content optimized for platform used and intended audience.
- Acting as a product knowledge expert to the general public for general inquiries about Qatar Airways product & services.
- Assist in the implementation of new products.
- Monitor and engage in live social conversations about our brands across all social media platforms Facebook, Twitter, Google+, Pinterest, Instagram, etc. to elevate and protect brand reputation.
- Do the needful analytics to extract trends, product impact, and all needed information for further planning and taking the appropriate actions as per the results.
- Build and execute social media strategies through competitive research, platform determination, benchmarking, messaging and audience identification.
- (SEO) Search Engine Optimization.
- Analyze and report social media actions on a monthly basis for successes and new opportunities.
- Set up and optimize company’s online pages within different social media platforms and forums to educate customers and increase the number of the company’s digital followers.
- Moderate all user-generated content in line with the moderation policy for each community.
- Improve continuously the company’s Social media experience by capturing and analysing the appropriate social data/metrics, insights and best practices, and then taking proper actions based on the results obtained.
- Collaborates with other departments (customer experience, sales, logistics, finance..etc) to maintain the company’s reputation, identifies key players and coordinates actions.
Handle a high volume of inbound customer Calls, E-Mails and Chat inquiries to service them with quality and resolve all their inquiries.
explain services, troubleshoot problems that they might face.
Fulfill the role as the knowledge source for the team members.
Discuss and release new processes.
Answers customer inquiries via all available communication channels (including telephone, email, social media websites and chat) with politeness, professionalism, and in accordance with the unified guidelines pre-established by the customer experience department management.
Responds to customer complaints with high professionalism, calmness and understanding as an important ingredient in creating a positive customer perception towards MarkaVIP as a whole.
Solves any received complaints and respond to the inquiries received using the tools and guidelines available, ensuring a high and consistent quality of service.
Escalates any unsolved customer complaints and/or problems to the concerned department within MarkaVIP according to defined processes, and continuously follow-up on such, in order to provide the customer with a timely and satisfying solution.
Handle a high volume of inbound customer Calls, Social Media and face to face inquiries to service them with quality.
resolve billing inquiries and troubleshoot service equipment issues.
Explain products and services which increased the monthly sales.
General Secondary Certificate, Information Management
